Company

the company behind the operating model.

Harrby is a Microsoft cloud services company helping organisations across Australia, New Zealand, and Papua New Guinea design, secure, operate, and improve their technology environments through managed services, consulting, and training.

Architecture-first thinking, consistent governance standards, and a structured operating model applied across every engagement. This page is where you find out who we are, how we work, who works here, and the policies that govern the relationship.

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Microsoft AI Partner OpRisk Partner ISO 27001 Certified

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Harrby Company Summary

Harrby is a Microsoft cloud services company operating across Australia, New Zealand, and Papua New Guinea. This section covers who we are, how we work, our people, and the policies that govern our engagements.

About Harrby:

Policies and legal:

About Harrby Contact the team

Who Harrby is

Harrby exists to help organisations get more value from cloud platforms while reducing complexity, strengthening security, and making operations easier to manage. The company was built on the belief that architecture-first thinking and consistent governance create better outcomes than reactive support ever can.

Mission

Help organisations get the most value from Microsoft cloud platforms through managed services, consulting, and training delivered as one practical operating model.

Vision

Become the partner organisations trust most to elevate capability across cloud, security, and modern workplace technologies across the Asia-Pacific region.

Core belief

Technology performs at its best when the people using it feel supported, capable, and empowered. Harrby builds technical strength and human capability together, not one at the expense of the other.

What Harrby does

Harrby combines managed services, consulting, and training so organisations can move from reactive support and fragmented delivery to a clearer, more consistent operating model across Microsoft cloud platforms.

Managed services

Day-to-day management of Microsoft 365, Azure, security, modern workplace, compliance, infrastructure, network, Dynamics 365, and Windows 365 under one operating model with consistent governance standards.

Consulting

Cloud strategy, security advisory, AI readiness, governance design, and business transformation consulting with architecture-first thinking and independent, outcome-focused advice.

Training and enablement

Microsoft certification pathways, role-based learning programmes, and end-user enablement that lift internal capability and help teams stay more capable after delivery.

How Harrby works

Every Harrby engagement follows the same seven-stage operating model. Discovery, architecture, delivery, operations, optimisation, evolution, and training stay connected. Strategy and execution are never handed off to different teams with different standards.

See full operating model

01

Discover

Understand the current state, governance gaps, risks, and what success looks like before any recommendation is made.

02

Architect

Design secure, scalable, governance-aligned solutions with security and long-term supportability built in from the outset.

03

Deliver

Implement with structured project governance, clear accountability, and delivery discipline that keeps scope and outcomes aligned.

04

Operate

Manage day-to-day operations with clear ownership, defined SLAs, proactive monitoring, and regular service reviews.

05

Optimise

Improve security posture, governance maturity, and platform capability over time through structured review and continuous improvement cycles.

What Harrby stands for

These are not a list of aspirations written for a website. They are the operating principles that shape how Harrby designs, delivers, and engages with customers every day.

Architecture before implementation

Solutions are designed for governance, scalability, and long-term supportability before any delivery begins. Foundations matter more than speed.

Honest advice

Harrby tells customers what they need to hear, not what is easiest to say. Independent thinking and outcome-focused recommendations are not optional — they are the basis of the relationship.

Accountability without excuses

When Harrby owns something, it is owned completely. Clear accountability, defined responsibilities, and no ambiguity about who is responsible for what.

Capability that transfers

Every engagement leaves the customer organisation more capable than before. Documentation, training, and knowledge transfer are part of the work, not an afterthought.

Consistency across every engagement

The same governance standards, documentation practices, and operating model discipline apply whether an engagement is in Sydney, Canberra, or Port Moresby. Quality does not vary by location or size.

Long-term over short-term

Harrby builds for the relationship and the operating model, not the immediate sale. Customers who are successful over time are the outcome that matters most.

About Harrby

The pages that explain who Harrby is, how the company operates, who works here, and how to get in touch.

Our Company

Who Harrby is, why the company was built, the mission and values that shape how it operates, and what customers can expect from a Harrby engagement.

Our Operating Model

The seven-stage operating model behind every Harrby engagement. How Discover, Architect, Deliver, Operate, Optimise, Evolve, and Train connect strategy to long-term operations.

Our Team

The people who design, deliver, and support customer environments. Backgrounds, specialisations, and the expertise behind the operating model.

Careers

Open roles, what working at Harrby looks like, and how to apply. For people who want to build a career in Microsoft cloud services, consulting, or training.

Contact Us

Reach the right Harrby team directly. Support, sales, training, accounts, legal, and privacy contact options with direct email addresses and phone number.

Policies and legal

The documents that govern how Harrby handles data, delivers services, and manages the customer relationship. All policies are available in full without needing to request them.

Privacy Policy

How Harrby collects, uses, stores, and protects personal information. Covers data handling practices, individual rights, and contact details for privacy enquiries.

Terms and Conditions

The terms governing the use of Harrby's website and services. Covers intellectual property, limitations of liability, acceptable use, and governing law.

Cookie Policy

How Harrby uses cookies and similar technologies on its website. Covers which cookies are used, why, and how to manage your preferences.

Acceptable Use Policy

The rules governing acceptable use of Harrby's systems, platforms, and services. Applies to customers, users, and anyone accessing Harrby-managed environments.

Service Level Agreement

The service commitments that govern Harrby's managed services. Covers response times, resolution targets, incident classification, and escalation procedures across all service tiers.

The company by the numbers

What Harrby looks like in practice across services, locations, delivery model, and credentials.

9

Managed service areas

Microsoft 365, Azure, Security, Modern Workplace, Compliance, Infrastructure, Network, Dynamics 365, and Windows 365.

10

Cities actively served

Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Auckland, Wellington, and Port Moresby.

7

Operating model stages

Discover, Architect, Deliver, Operate, Optimise, Evolve, and Train. Applied consistently across every engagement regardless of type or size.

3

Delivery types

Managed services, consulting, and training available individually or as a combined operating model for the same organisation.

What customers actually say

Feedback from organisations that engaged Harrby and found the company to be what it says it is.

"What stood out from the start was that Harrby asked better questions than most. They were clearly thinking about governance and long-term operations from the first conversation, not just delivery scope. That approach made a real difference to how the engagement landed."

CTO, National Professional Services Firm

"I have worked with a lot of Microsoft partners. Harrby is one of the few where the advice felt genuinely independent. When something was not the right fit for us, they said so. That kind of honesty is rare and makes the relationship much easier to trust."

Head of Technology, Regulated Financial Services Organisation

"The team stayed engaged well after go-live. They came back to review what we built, helped us improve it, and made sure our own people understood how to keep it running. That commitment to capability transfer is not something every partner delivers on."

Technology Lead, State Government Agency

What engagement looks like in practice

Three examples of how the Harrby operating model has made a measurable difference for organisations across different delivery types.

Managed Services

From fragmented support to one accountable model

Challenge

A mid-market organisation had Microsoft 365, Azure, and security managed by three separate providers. Incidents crossing platforms were unresolved for days. Governance standards varied. No single partner had the full picture.

Approach

Harrby consolidated all three areas under one operating model, applied consistent governance documentation, aligned security baselines, and introduced a single service review cycle covering all platforms.

Outcome

Cross-platform incidents resolved faster. Governance consistent across all areas. One review giving leadership a complete operational picture every quarter.

Consulting

Cloud strategy that changed the direction before delivery began

Challenge

A professional services firm was about to begin a large Azure migration with an architecture that would have created significant governance and security gaps. Their existing provider had not flagged the problem.

Approach

Harrby conducted an independent architecture review, identified the gaps, redesigned the landing zone and governance framework, and gave the organisation a migration plan that would be supportable long term.

Outcome

Migration completed with governance and security built in from the start. Substantially lower remediation cost than if the original plan had proceeded. Internal team trained on the new architecture.

Training

Capability uplift that lasted after the engagement closed

Challenge

A government agency had delivered a significant Microsoft 365 and security improvement programme but found their internal team lacked the confidence and capability to maintain what had been built.

Approach

Harrby designed a targeted enablement programme covering Microsoft 365 administration, security operations, and governance maintenance. Role-based training was delivered alongside documentation handover and practical scenario exercises.

Outcome

Internal team operating with confidence twelve months after the engagement closed. No regression in governance standards. Certification achievements across three team members.

Frequently asked questions

Straight answers to the questions organisations ask most about Harrby as a company before engaging.

Harrby is a Microsoft cloud services company operating across Australia, New Zealand, and Papua New Guinea. The company combines managed services, consulting, and training delivered through one structured operating model. It is not a generalist IT provider or a reseller. The focus is Microsoft cloud — specifically how organisations govern, secure, operate, and improve their Microsoft environments.

Yes. Harrby is a Microsoft AI Partner and holds ISO 27001 certification. Microsoft partnership means deep platform expertise across the full Microsoft portfolio. It does not mean recommendations are shaped by licensing incentives. Advisory is focused on organisational outcomes.

Harrby is an Australian company with delivery presence across ten cities: Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Auckland, Wellington, and Port Moresby. Delivery is remote-first with on-site availability in every supported city.

All policy documents are published and accessible from this page. The Privacy Policy, Terms and Conditions, Cookie Policy, Acceptable Use Policy, and Service Level Agreement are all linked from the Policies and Legal section above. No request needed.

Current open roles are listed on the Careers page. Harrby hires for managed services, consulting, and training roles across Microsoft cloud specialisations. If there is no current opening that fits, the Careers page explains how to register interest for future roles.

Privacy and data protection enquiries should be directed to privacy@harrby.com.au. The Privacy Policy on this page outlines how Harrby handles personal information, individual rights, and the process for raising a concern or making a data request.

The Contact Us page has direct email addresses for support, sales, training, accounts, legal, and privacy. For general enquiries, call 1300 610 010 or use the contact page to route your enquiry to the right team.

Start a conversation

If you want to learn more about Harrby, discuss a potential engagement, or ask a specific question before deciding whether to proceed, a focused discovery conversation is the right first step.

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Contact the right team directly

Whether you need support, consulting, training, billing help, legal contact, or privacy guidance, Harrby makes it easier to reach the right team from the start.

Support

Support and Managed Services

support@harrby.com

Managed services, operational support, service issues, and ongoing platform care.

Sales

Sales and Consulting Enquiries

sales@harrby.com

New engagements, service reviews, consulting scope, and solution planning.

Training

Training and Certification

training@harrby.com

Microsoft learning paths, certification support, and end-user enablement programmes.

Accounts

Accounts and Billing

accounts@harrby.com

Invoices, billing questions, and account administration.

Legal

Legal Enquiries

legal@harrby.com

Contracts, legal notices, and formal legal correspondence.

Privacy

Privacy and Data Protection

privacy@harrby.com.au

Privacy questions, data protection requests, and related governance matters.

Prefer to speak with someone? Call 1300 610 010. Our team is ready to help.

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