Business Solutions Consulting for organisations that need better fit, governance, and change control

Harrby helps organisations design, implement, and optimise Microsoft business application solutions across Dynamics 365, Business Central, Power Platform, Dataverse, integrations, and ALM.

This is for organisations that already know the platform can do more, but are dealing with weak process fit, fragile integrations, low reporting trust, or governance that has not kept up with solution growth.

Harrby connects business process design, application architecture, data, security, integration, and lifecycle governance so the platform improves how the business runs, reducing workaround and support overhead.

Core promise

The platform is rarely the real problem.

Business systems become difficult when the process model, data design, governance, and operating model stop fitting together. Good consulting restores that fit.

Need the short version first? Open the Business Solutions summary for the engagement models, common triggers, and the fastest way to start.

Business Solutions Quick Summary

Harrby helps organisations assess, design, govern, and optimise Microsoft business applications so Dynamics 365, Business Central, Power Platform, Dataverse, and integrations work as one supportable solution.

Best fit when:

  • the platform no longer reflects how the business really works
  • Power Platform growth is outpacing governance and ALM
  • integrations, reporting, and change processes are becoming fragile

Engagement models:

  • solution assessment engagement
  • solution design and delivery advisory
  • executive business applications advisory
Book a Business Solutions workshop Talk to the Harrby team

What this engagement gives leaders quickly

A clearer view of where the current business applications estate is causing friction, what architectural and governance gaps matter most, and how improvement should be sequenced.

Process fit

See where the solution no longer fits

Assess workflows, reporting, user pain points, and workaround patterns across CRM, ERP, and low-code tools.

Architecture

Design a more coherent platform model

Connect application design, Dataverse, security, integrations, environment strategy, and ALM into one usable architecture.

Roadmap

Prioritise change with more confidence

Build a practical roadmap for implementation, governance uplift, optimisation, and ongoing platform evolution.

Most business systems problems come from poor fit between the platform, the process, and the operating model

Organisations buy business platforms for the right reasons. They want better visibility, less manual work, improved reporting, stronger process control, and a more scalable way to run critical operations. Dynamics 365, Business Central, and Power Platform often are the right platforms.

The problem is rarely whether the platform is capable. The problem is whether the solution has been designed in a way the organisation can use, govern, and evolve over time. CRM workflows reflect old sales processes. Power Apps solve immediate pain but create disconnected data. Business Central handles finance while operational workflows stay in spreadsheets. Dataverse arrives without clear lifecycle discipline.

This is how business application estates become difficult to trust. Reporting is inconsistent, changes are risky, integrations are fragile, and every improvement feels slower and more expensive than it should. What looks like a software problem is a solution design, governance, and operating model problem.

Why it matters

In Microsoft-centric environments, business applications, identity, reporting, integrations, and cloud services are deeply connected.

Decisions about app design affect reporting, security roles affect operations, environment strategy affects delivery speed, and governance affects every future change.

Microsoft business application advisory across the connected solution stack

Harrby helps organisations design, implement, and optimise Microsoft business application solutions across customer, finance, operations, workflow, reporting, integration, and lifecycle needs.

The service covers solution strategy, business process assessment, application architecture, Dynamics 365 and Business Central advisory, Canvas and model-driven app design, Dataverse architecture, integration planning, environment strategy, ALM, governance, and optimisation of existing Microsoft business application estates.

Harrby focuses on how the business process, application design, data model, security structure, integration approach, and operating model fit together so the solution remains useful, supportable, and scalable over time.

What this replaces or improves

  • product-led implementations that do not reflect real workflows
  • Power Platform growth without governance, environment strategy, or ALM
  • Dataverse introduced without clear ownership or standards
  • tactical integrations with no consistent design model
  • slow and risky change processes caused by missing lifecycle discipline

Solution assessment engagement

A defined advisory engagement to assess the current state, identify gaps, and recommend a business solutions roadmap.

Solution design and delivery advisory

Advisory support spanning solution architecture, implementation planning, integrations, governance, and optimisation.

Executive business applications advisory

Ongoing senior advisory support for leaders overseeing Microsoft business application direction, investment, and change.

How Harrby delivers business solutions consulting

Business applications work best when process design, data design, security, integration, and delivery governance are treated as one solution model.

Discover - Architect - Deliver - Operate - Optimise

Discover

Harrby reviews business goals, process pain points, current platforms, user workflows, reporting needs, application dependencies, data quality, security model, integration landscape, and environment maturity.

Architect

Harrby defines the target approach across application architecture, process design, Dataverse model, environment strategy, security roles, integration patterns, ALM, reporting, and governance.

Deliver

Harrby develops a practical roadmap covering implementation priorities, environment planning, integration sequencing, governance setup, change controls, and optimisation initiatives.

Operate

Harrby provides ongoing advisory support to review solution changes, refine architecture, support environment and release governance, validate integrations, and guide evolution.

Optimise

Harrby reviews solution fit, user adoption, process efficiency, technical debt, integration reliability, ALM maturity, and platform roadmap opportunities.

Many business application problems are created after go-live, when changes, integrations, reporting needs, and new apps accumulate without enough architectural and governance discipline. Harrby helps establish that discipline early.

Signs your organisation needs business solutions consulting

These are common points where platform capability is not the issue anymore. Solution fit, governance, and architectural control are.

Before a new implementation starts

The organisation knows the platform direction it wants, but process design, data model, integration scope, governance, and delivery sequence are not yet well defined.

When the current solution no longer reflects the real business

Users are relying on spreadsheets, manual workarounds, disconnected apps, or side processes because the core system is no longer aligned to operational reality.

When Power Platform adoption is growing without governance

Apps, flows, and Dataverse components are appearing faster than environment strategy, data ownership, ALM, and support boundaries can keep up.

When integrations are becoming fragile

Dynamics, Business Central, reporting platforms, and operational systems are all connected somehow, but no clear design model explains how the integration estate should evolve safely.

When reporting trust is low

The system is used operationally, but stakeholders do not fully trust the data, process state, or outputs because workflow design and data architecture are inconsistent.

When release and change processes are risky

Enhancements take too long, deployments are manually managed, or environment changes create uncertainty because ALM and environment strategy were not designed early enough.

When a legacy environment needs a modern path

Older Dynamics or fragmented Microsoft business application environments remain critical, but the organisation needs a structured path to modernise, optimise, or integrate them with newer cloud services.

When leadership needs a roadmap

The organisation is spending across CRM, ERP, workflow, integration, and low-code development, but lacks a coherent plan connecting that investment to process improvement and operational outcomes.

Business solutions consulting by the numbers

The work spans multiple Microsoft platforms and looks at them as one connected business solutions environment.

Platform coverage

Dynamics 365, Business Central, Power Platform, Dataverse, integrations, and ALM

Deployment models

Cloud and on-premises advisory where modernisation, optimisation, or integration is required

End-to-end scope

Process design, architecture, data model, integration, governance, and lifecycle management

Practical outputs

Assessment, target design, roadmap, governance recommendations, and executive-ready advice

Outcomes for your organisation

Harrby builds a business applications estate that can be trusted, changed, and governed over time.

Better alignment between systems and business processes

Solutions are designed around how the business operates, reducing workarounds, duplicate handling, and user friction.

Stronger governance across Power Platform and Dataverse

Environment strategy, app patterns, data ownership, security, and ALM are defined more clearly so low-code growth does not create uncontrolled complexity.

More reliable integrations and data flows

Integration design is approached as part of the wider solution architecture, reducing fragility and improving supportability across connected systems.

Improved release confidence

ALM and environment practices make changes safer, faster, and easier to govern, reducing the risk that every enhancement becomes a production event.

A more scalable business applications estate

Dynamics 365, Business Central, and Power Platform capabilities are positioned within a coherent architecture that can support future change.

Clearer investment priorities

Leadership gains a better view of where friction sits, which improvements matter most, and how future application investment should be sequenced.

What Harrby delivers in business solutions consulting

Advisory covers the solution model from workflow fit and data design through to integration, governance, and lifecycle maturity.

Business process and solution assessment

Review workflows, user pain points, reporting requirements, current applications, manual workarounds, and operational dependencies to identify where the solution model no longer fits the business.

Dynamics 365 advisory

Guidance across Dynamics 365 Online and on-premises environments, including workflows, service and sales operations, customisation approach, security roles, reporting alignment, and modernisation pathways.

Business Central advisory

Guidance on solution fit, operational and finance process alignment, extension approach, reporting needs, integration dependencies, and Business Central's place in the broader landscape.

Power Platform solution design

Advisory on Canvas apps, model-driven apps, flows, user experience design, platform fit, governance, supportability, and how low-code should complement the broader solution estate.

Dataverse architecture

Guidance on data modelling, ownership, relationships, security structure, environment boundaries, and how Dataverse should support reporting, integrations, and maintainability.

Integration architecture

Assessment and design support for how Microsoft platforms and third-party systems should exchange data and events in a way that is resilient and supportable.

ALM and environment strategy

Advisory on development, test, and production structure, packaging, deployment, release governance, source control alignment, and environment lifecycle design.

Governance and operating model design

Definition of ownership, support boundaries, change controls, maker governance, platform standards, security review expectations, and the model required to sustain the solution after implementation.

Executive and roadmap support

Preparation of prioritised roadmap outputs, architecture decision support, and advisory input for steering groups and leadership teams governing business applications investment and change.

What is in scope. What is not.

Clear scope keeps business solutions consulting focused on advisory, architecture, governance, implementation planning, and optimisation.

In scope

  • current-state assessment across Dynamics 365, Business Central, Power Platform, Dataverse, and integrations
  • business process, application architecture, and target solution design
  • Power Platform, Dataverse, integration, ALM, and governance advisory
  • roadmap development, implementation sequencing, and optimisation planning
  • executive-ready recommendations, architecture guidance, and decision support
  • optional ongoing advisory support for solution governance and evolution

Out of scope

  • full implementation or custom development unless separately scoped
  • formal legal, regulatory, or financial advice
  • standalone ERP or CRM product selection exercises disconnected from Microsoft solution strategy
  • managed application support operations unless transitioned into a separate service engagement
  • unbounded low-code development without agreed governance and architecture
  • full program management office ownership unless separately agreed
  • third-party platform strategy outside the agreed Microsoft business applications scope
  • licensing resale decisions made independently of solution fit and operating requirements

Who this service fits best

The strongest fit is organisations trying to bring CRM, ERP, workflow, reporting, and low-code growth under a more coherent operating model.

Mid-market organisations

Businesses needing better fit, control, and scalability across CRM, ERP, workflow, and reporting without the overhead of a large internal applications architecture team.

Professional services

Firms using Microsoft business applications to support sales, delivery, finance, service operations, and reporting while needing stronger process alignment and governance.

Government and government-adjacent organisations

Agencies and suppliers using Microsoft business applications in environments where governance, auditability, and supportability matter as much as functional fit.

Regulated organisations

Healthcare, financial services, and compliance-driven environments where business systems need stronger control over data, workflows, access, and lifecycle management.

Operationally complex Microsoft environments

Organisations already using Microsoft 365, Azure, Dynamics, Power Platform, Dataverse, and related services where the challenge is designing and governing them as one coherent environment.

Businesses modernising legacy application estates

Organisations with older Dynamics on-premises or fragmented Microsoft business application environments that need a clearer modernisation, optimisation, or integration path.

The Harrby difference

Harrby designs a solution model that fits the business, can be governed properly, and remains supportable as it grows.

Business process and platform design considered together

Harrby focuses on how the solution supports the real operating model of the business, treating Dynamics 365, Business Central, and Power Platform as connected parts of one design.

Power Platform governance treated as foundational

Low-code can create value quickly, but without environment strategy, Dataverse discipline, security boundaries, and ALM it can also create lasting complexity. Harrby addresses that early.

Integrations designed as part of the solution architecture

Harrby considers integrations in terms of how they affect data quality, supportability, reporting, and future change across the full business applications environment.

ALM and lifecycle discipline built in

Solution growth without release governance eventually slows everything down. Harrby incorporates ALM and environment strategy into the advisory model so the platform remains changeable.

Microsoft business applications depth with broader platform context

Because Harrby also works across Microsoft 365, Azure, security, compliance, and modern operations, business applications advice is shaped by the wider operating environment.

A pathway from advisory into ongoing support or related delivery

Where useful, solution architecture and optimisation guidance can transition into broader managed or advisory services with continuity of context and the same team.

What customers value

The recurring theme is clarity. Teams stop treating process, data, integrations, and change as separate problems and start governing them as one solution.

Harrby showed us the real issue was how the solution had evolved without enough design discipline. That changed how we approached the next phase completely.

Applications Leadership, Mid-Market Organisation

The value was in connecting process, data, integrations, and ALM into one conversation. We had been treating them as separate problems and getting separate consequences.

Technology and Operations Stakeholder, Services Business

They brought structure to a Power Platform environment that had created real value but was starting to outgrow its own governance. The advice was practical and usable.

Executive Sponsor, Business Applications Program

Example engagements

These examples show the kind of architecture, governance, and optimisation challenges the service is designed to address.

Power Platform governance and Dataverse architecture uplift

Challenge: Multiple teams had created useful apps and flows, but environments had grown inconsistently, data structures were unclear, and release practices were largely manual.

Approach: Harrby reviewed the app estate, Dataverse usage, environment structure, deployment practices, support boundaries, and maker activity, then defined a governance model and prioritised roadmap.

Outcome: The organisation gained a clearer model for growing Power Platform safely, with more confidence in platform control, supportability, and data quality.

Dynamics 365 and integration advisory for a services business

Challenge: Reporting trust had weakened and manual workarounds had emerged between CRM, finance, and delivery operations while integrations had grown without a consistent design model.

Approach: Harrby assessed workflows, data quality issues, reporting requirements, and integration dependencies, then developed a target design to improve workflow alignment and clarify ownership.

Outcome: Leadership gained a clearer path to restore trust in the platform and improve operational fit through more deliberate architectural decisions.

Business Central and Power Platform solution roadmap

Challenge: A growing organisation wanted to extend Business Central using Power Platform, but was concerned about creating a fragmented low-code estate without stronger architecture and governance.

Approach: Harrby worked across finance, operations, and technology stakeholders to define how Business Central, Power Platform, and Dataverse should work together, including ALM and phased delivery.

Outcome: The organisation received a practical roadmap that connected ERP, workflow automation, and low-code delivery into one design model.

Pricing approach

Pricing is structured around the number of platforms and processes in scope, the complexity of the current environment, the depth of architecture and governance work required, and whether the engagement is one-off or ongoing.

Solution assessment engagement

Best for organisations needing a structured review of current Microsoft business applications, pain points, and improvement opportunities.

Solution design and delivery advisory

Best for organisations wanting advisory support across architecture, implementation planning, integration, governance, and optimisation.

Executive business applications advisory

Best for organisations needing recurring senior support for solution direction, investment, and platform governance over time.

Final pricing reflects the platform mix in scope, the complexity of processes and integrations involved, the maturity of current governance and ALM practices, and the level of recurring advisory support required. A discovery-led assessment is the starting point.

Frequently asked questions

Most questions come back to scope, platform depth, and whether Harrby can work alongside an internal team or delivery partner. In almost every case, the answer is yes.

Yes. Harrby can advise across both cloud and on-premises Dynamics environments, particularly where optimisation, integration, governance improvement, or modernisation planning is required.

No. Many organisations engage Harrby to improve or rationalise an existing Dynamics, Business Central, or Power Platform environment that has become difficult to change or trust.

Yes. Harrby advises across both, including when each approach is the better fit, how they should interact with Dataverse and existing systems, and how governance and supportability should be maintained.

It is foundational where Dataverse is part of the solution. Data model quality, ownership, security, relationships, and environment structure affect reporting, app behaviour, integration reliability, and long-term maintainability.

Both. Harrby includes integration and ALM as core parts of the solution model because they strongly affect reliability, change velocity, and supportability after go-live.

Yes. Many engagements are collaborative. Harrby can provide architecture, governance, and solution advisory while internal teams or delivery partners retain implementation responsibility.

Yes, where appropriate. Harrby can continue through advisory governance or transition into related managed and advisory services if the organisation wants ongoing support with the broader Microsoft platform environment.

Onboarding begins with discovery covering business priorities, current applications, workflows, reporting needs, integrations, governance maturity, and change pain points. Harrby then develops the assessment, target solution direction, and roadmap outputs, followed by executive review and optional ongoing advisory support.

Start with a Business Solutions assessment workshop

A structured workshop and current-state review covers your business processes, Microsoft application landscape, integration dependencies, governance maturity, and change priorities.

Leadership and delivery teams receive a clearer understanding of where the solution estate is creating friction, what architectural and governance gaps matter most, and which improvements should be prioritised first.

Workshop covers

  • business priorities and process pain points
  • current Dynamics 365, Business Central, and Power Platform landscape
  • Dataverse, integration, reporting, and environment considerations
  • governance, ALM, and change management maturity
  • platform fit, optimisation opportunities, and roadmap themes
Book a Business Solutions assessment workshop

Ready to make your Microsoft business applications work as one coherent solution?

Whether you are planning a new Dynamics or Business Central initiative, trying to govern Power Platform growth, improving Dataverse and integration design, or building a clearer roadmap across business applications and workflow automation, Harrby helps.

Talk to Harrby about Business Solutions consulting Explore Managed Dynamics 365 and Power Platform Explore Modern Operations consulting

Speak with the Harrby team

Harrby helps clarify platform fit, governance priorities, architecture decisions, and the right starting point for a business applications review.

Sales and consulting

Business solutions scope, architecture, roadmap, governance, and planning discussions.

sales@harrby.com

Support and managed services

Transition from advisory into managed or related operational support where required.

support@harrby.com

General enquiries

Starting the conversation and routing you to the right team.

hello@harrby.com