Managed Compliance

Compliance policy translated into real Microsoft 365 controls.

Harrby manages Microsoft Purview and Microsoft 365 compliance controls so classification, retention, data loss prevention, eDiscovery, and governance are operated as a disciplined service with defined controls and structured oversight.

The result is a compliance model that reflects your real obligations, produces usable evidence for audits and investigations, and keeps improving as privacy, regulatory, and business requirements change.

Microsoft Purview ISO 27001 Aligned Managed Service

Want the short version first? Open the compliance summary to see the core control areas, delivery models, and where the service fits.

Managed Compliance Service

Harrby uses Microsoft Purview and Microsoft 365 to implement, operate, and improve the technical controls that make information governance real across classification, DLP, retention, records management, investigations, and reporting.

This service covers:

  • Information classification and sensitivity labels
  • Data loss prevention across email, Teams, SharePoint, and OneDrive
  • Retention, records management, and lifecycle governance
  • Insider risk, eDiscovery readiness, and compliance reporting

Delivery models available:

  • Fully managed: Harrby operates controls, reporting, and governance
  • Co-managed: shared ownership with legal, risk, privacy, or IT teams
  • Advisory-led: design and governance support while your team operates
Book a compliance control review Contact the Harrby team

Policy means little until the platform enforces it.

Managed Compliance from Harrby turns Microsoft Purview and Microsoft 365 into an operational control model that keeps information classified, protected, retained, discoverable, and reportable.

Control Model

Policy translated into technical enforcement

Classification, DLP, retention, and audit readiness are configured to reflect your organisation's real obligations.

Practical Rollout

Visibility first. Enforcement in stages.

Controls are introduced in stages so labels, DLP, and retention policies become usable, sustainable, and credible with the business.

Evidence

Audit-ready documentation maintained over time

Reporting, control records, framework mapping, and change history are maintained so evidence already exists when audits, tenders, and investigations arrive.

Your compliance policy says the right things.

Does your Microsoft 365 environment do them?

Most organisations have privacy policies, retention schedules, and information governance frameworks. Fewer have a Microsoft 365 environment that reflects those policies in practice.

Sensitive documents sit in SharePoint without labels. Emails containing personal or financial data leave the organisation without policy control. Retention schedules exist on paper while email and Teams content pile up because nobody translated the schedule into platform controls.

The gap between compliance policy and operational reality is rarely a problem of intent. Microsoft 365 and Microsoft Purview already contain most of the technical controls organisations need. What is usually missing is the operating model to configure, maintain, and govern them properly.

Privacy obligations, Essential Eight expectations, ISO 27001 evidence requirements, and procurement standards are all increasing the pressure to show that controls are active and working inside the platform.

Controls need to reflect real obligations and be actively operated to matter.

A managed service that turns

compliance policy into operational controls

Harrby uses Microsoft Purview and Microsoft 365 to implement, operate, and improve classification, DLP, retention, records management, eDiscovery readiness, and compliance reporting as an ongoing managed service.

Harrby keeps compliance controls tuned, reported, and aligned as obligations and business behaviour change.

The right model depends on your internal legal, risk, privacy, and IT capability and how much operational ownership you want to retain.

Engagement models

Harrby operates compliance controls, reporting, and governance

Shared ownership with internal legal, risk, privacy, or IT teams

Governance and design support while your team retains selected operations

Five phases.

One continuous compliance operating model.

The first three phases are completed once. Operate and Optimise never stop.

Staged rollout matters. Controls introduced too aggressively create friction, false positives, and workarounds. Harrby starts with visibility, then increases coverage and enforcement based on real behaviour.

1 Discover

Harrby reviews data protection, classification, retention, and governance maturity across Microsoft 365, comparing policy documentation against platform configuration and identifying gaps between stated obligations and active controls.

2 Architect

Harrby defines the target compliance model across classification taxonomy, DLP architecture, retention strategy, records management, insider risk scenarios, eDiscovery readiness, and reporting, aligning legal, risk, privacy, and IT inputs before configuration begins.

3 Deliver

Harrby implements controls in stages, starting with visibility and audit mode, then increasing coverage and enforcement as patterns are understood and communicated to staff.

4 Operate

Harrby provides ongoing policy tuning, DLP alert triage, label usage review, retention maintenance, compliance reporting, audit evidence support, and governance change handling as the business and its obligations evolve.

5 Optimise

Harrby conducts regular compliance posture reviews, assesses policy effectiveness, tracks Purview roadmap updates, produces framework alignment evidence, and delivers improvement recommendations aligned to emerging regulatory requirements and audit feedback.

Eight signs

your compliance controls need active management

Each of these signals a gap that active compliance management addresses.

1Before an audit, certification, or privacy assessment

ISO 27001, Essential Eight, SOC 2, privacy assessments, and internal audits require evidence that controls exist and are operating effectively.

2When Privacy Act obligations are increasing

Privacy reforms, breach notification pressure, and broader definitions of sensitive information all increase the need for technical controls that support privacy obligations in practice.

3When sensitive data is growing faster than governance

Information is being created, shared, and stored across Microsoft 365 faster than manual processes can keep up. Classification, retention, and DLP controls are what make governance scalable.

4When an eDiscovery request, legal hold, or investigation has arrived

A regulatory enquiry, internal investigation, or legal hold reveals the organisation cannot efficiently locate, preserve, or produce relevant information. Readiness needs to be built before the next request arrives.

5Before a government panel tender or supplier assessment

Government procurement panels and enterprise supplier reviews increasingly require demonstrable information governance capability. Controls need to be in place, documented, and usable as evidence.

6When manual compliance work is unsustainable

Legal, risk, privacy, or IT teams are spending too much time manually reviewing sharing activity, chasing staff about classification, or assembling evidence from disconnected sources.

7When DLP policies are generating more noise than value

DLP rules that are too broad fire constantly and lose credibility with the business. Properly calibrated policies scoped to real risk stay useful and get used.

8When leadership needs a reportable compliance posture

Boards, executive teams, and risk committees need visibility of control coverage, material issues, and posture trends across the compliance environment.

Managed Compliance

by the numbers

Policy, controls, evidence, and reporting aligned into one operating model.

6Core control areas

Classification, DLP, retention, insider risk, eDiscovery, and compliance reporting aligned into one connected operating model.

3Delivery models

Fully managed, co-managed, or advisory-led matched to your internal legal, risk, privacy, and IT capability.

1Policy-to-platform model

Business, legal, and regulatory requirements translated into Microsoft 365 and Purview controls that can be operated and evidenced.

Continuous

Ongoing policy refinement, reporting, evidence support, and audit readiness built into the service.

Six outcomes

from running compliance as an operating discipline

Compliance controls create value when they are active, practical, and evidenced in the platform.

Better protection of sensitive information

Sensitivity labels, classification controls, and DLP policies reduce the risk of important data being handled, shared, or stored incorrectly across email, Teams, SharePoint, and OneDrive.

Retention that reflects legal and business reality

Retention and disposal controls are aligned to policy, regulation, and operational needs so records are retained when required and disposed of on schedule.

Defensible framework alignment

Microsoft 365 and Purview controls are mapped to ISO 27001, Essential Eight, privacy obligations, and audit requirements in a form that can be evidenced.

Reduced manual compliance overhead

Automated controls and consistent platform settings reduce the intervention required from IT, legal, privacy, and risk teams.

Audit evidence before it is requested

Logs, configuration records, policy reports, and governance documentation are maintained as part of the service, so the response to an audit request is retrieval, not reconstruction.

Controls staff can follow

Labelling guidance, policy tips, and protection controls are designed with user experience in mind so the controls are practical enough to remain in place.

What Harrby manages

across compliance and Purview

Eight capability areas operated as a connected compliance model.

Information classification and sensitivity labels

Label taxonomy design, rollout strategy, auto-labelling where appropriate, client-side labelling, and ongoing usage review. Classification is the foundation for every other compliance control.

Data loss prevention policies

DLP design, staged rollout from audit mode to enforcement, alert analysis, and coverage across Exchange, SharePoint, OneDrive, Teams, and endpoint DLP where in scope.

Retention and records management

Retention labels, policies aligned to your records schedule, records protection, disposition support, and lifecycle management across Microsoft 365 workloads.

Insider risk and activity monitoring

Insider risk scenario configuration, unusual activity visibility, alert management, and structured escalation approaches for behaviours that present genuine organisational risk.

eDiscovery and investigation readiness

Content search, legal hold readiness, eDiscovery case support, and structured response processes for legal, regulatory, or internal investigation requests.

Compliance reporting and dashboards

Purview reporting, control coverage metrics, DLP trend analysis, label adoption tracking, and governance summaries for operational and leadership reporting.

Policy governance and change management

Structured processes for proposing, reviewing, approving, and documenting changes to compliance controls as obligations evolve.

Framework alignment documentation

Control records, implementation rationale, configuration notes, and framework mapping across ISO 27001, Essential Eight, Privacy Act obligations, and relevant sector requirements.

What's inside the boundary. What isn't.

Clear scope ensures compliance controls are implemented and operated in a predictable, practical, and governable way.

In scope

What Harrby manages

  1. Sensitivity label and classification design, rollout, and support
  2. DLP policy design, staged rollout, tuning, and management
  3. Retention and records management configuration and lifecycle support
  4. Insider risk scenario configuration and alert management
  5. eDiscovery and legal hold readiness configuration and process support
  6. Compliance reporting, dashboards, and control visibility
  7. Policy governance, documentation, and structured change handling
  8. Framework alignment mapping across ISO 27001, Essential Eight, and privacy obligations

Out of scope

Handled separately

  1. Formal legal advice, privacy advice, or regulatory interpretation
  2. Non-Microsoft compliance tools unless separately included
  3. Large-scale information architecture transformation
  4. Full legal case management or external counsel activity
  5. 24x7 compliance operations
  6. Business process redesign beyond agreed control scope
  7. Third-party data repositories outside the Microsoft 365 control model
  8. Project-only work not intended to transition into managed operations

Who this service fits best

Managed Compliance fits organisations where the gap between policy, platform controls, and usable evidence has become visible.

Government and public sector

Commonwealth and State agencies, local government, and government-adjacent organisations where records management, FOI readiness, Essential Eight alignment, and PROTECTED information handling require structured, evidenced controls.

Professional services

Law firms, accounting practices, consultants, and advisers handling sensitive client information under confidentiality, privilege, and sector-specific privacy obligations.

Healthcare and community services

Healthcare, aged care, and community organisations managing patient communication, clinical records, and sensitive case data where lifecycle controls carry both regulatory and ethical weight.

Financial services

Superannuation, mortgage, insurance, and financial planning environments operating under Privacy Act obligations, APRA prudential standards, and ASIC regulatory expectations.

Education

Universities, TAFEs, and schools managing student records, research data, staff information, and federated identity environments with varied retention and privacy obligations.

Audit and certification-focused organisations

Any organisation pursuing ISO 27001, responding to a privacy audit, qualifying for a government panel, or preparing for formal assessment where the most common finding is the gap between policy and platform evidence.

The Harrby difference

What separates a managed compliance service from a policy exercise with no durable control model behind it.

Technology and policy in the same conversation

Harrby works across IT and legal so platform configuration reflects what the policy requires and policy design reflects what the platform can enforce.

Staged rollout as standard practice

Labels and DLP deployed too aggressively create friction, false positives, and workarounds. Harrby starts with visibility, then increases coverage and enforcement based on real data.

Purview capability focused on what matters

Microsoft Purview contains more features than most organisations need to activate at once. Harrby focuses on the controls that deliver meaningful risk reduction for your actual obligations.

Documentation that serves audit purposes

Configuration records, control rationale, framework mapping, and change history are maintained in a form auditors, assessors, and regulators can use.

Australian regulatory context built in

Privacy Act obligations, Essential Eight requirements, sector-specific frameworks, and procurement standards are incorporated into control design rather than treated as generic compliance requirements.

One partner across compliance and security

For organisations using Harrby for Microsoft 365 or Managed Security, the compliance service operates with full platform context so compliance and security controls reinforce each other.

Managed Compliance

in practice

Three examples of how structured compliance operations change audit, privacy, and governance outcomes.

ISO 27001 certification support for a professional services firm

A legal technology firm pursuing ISO 27001 had policies in place but lacked technical evidence in Microsoft 365. No sensitivity labelling, weak DLP, inconsistent retention, and no usable audit trail for information governance.

Harrby designed the classification model, rolled out labels in stages, introduced DLP through audit mode before enforcement, aligned retention to the records schedule, and maintained evidence in a format suitable for Annex A control review.

The firm passed the Stage 2 audit with no major nonconformities related to classification or data protection and retained Harrby for ongoing evidence support and annual surveillance readiness.

Privacy Act compliance uplift before reform deadlines

A financial services business identified major volumes of personal and sensitive information across Microsoft 365 with no classification, limited DLP coverage, and retention policies that had never been configured.

Harrby used Purview data discovery to locate the highest-risk information, introduced a prioritised classification model, rolled out DLP targeting the highest-risk sharing scenarios first, configured retention for the most sensitive content types, and built a board-ready dashboard.

The highest data exposure risks were addressed within 60 days and the organisation had a defensible compliance posture with documented controls, operational reporting, and evidence of ongoing management ahead of reform commencement.

Co-managed compliance for a government-adjacent organisation

A community health organisation needed to demonstrate compliance with state government information management standards for contract renewal. Risk owned policy. IT owned the platform. Nobody owned the gap between them.

Harrby worked in a co-managed model, providing Purview design, implementation, change management, and reporting while the internal risk team retained policy ownership and approval authority. Quarterly governance reviews were established across risk, legal, IT, and Harrby.

Contract renewal was successful, the government auditor accepted Harrby's control documentation as evidence, and the organisation now has a structured governance process that did not previously exist.

What customers say

From organisations that moved from policy intentions to platform controls and usable evidence.

"Harrby helped us move from compliance policy intentions to real platform controls. That made our audit work far more credible because Microsoft 365 actually reflected what we said we were doing, with evidence to show it."

Risk and Governance Stakeholder

"The difference was that they understood both sides: the Microsoft Purview features and the compliance obligations we were trying to meet. They translated one into the other in a way our legal, privacy, and IT teams could all work with."

Compliance-Focused Professional Services Organisation

"We'd been told we needed better compliance controls for two years. What we'd been missing was someone who could turn that requirement into platform configuration and then keep operating it. That's what Harrby provided."

Technology Leadership, Regulated Organisation

Managed Compliance pricing

Three tiers matched to control scope, policy complexity, reporting needs, and the operating model your organisation requires. A compliance control review is the starting point.

Essentials

Baseline classification, retention configuration, DLP coverage, and monthly compliance reporting

  • Sensitivity label and classification rollout
  • Baseline DLP coverage and policy tuning
  • Retention policy configuration and lifecycle support
  • Monthly compliance posture reporting
  • Framework alignment baseline documentation

Business

Stronger DLP architecture, lifecycle controls, insider risk visibility, policy governance, and quarterly control review

  • Everything in Essentials
  • Advanced DLP design and staged enforcement
  • Insider risk scenario configuration and alert handling
  • Policy governance and structured change handling
  • Quarterly control review and posture assessment
  • Expanded reporting for risk, legal, and IT audiences

Enterprise

Co-managed operations, eDiscovery readiness, framework evidence, and board-level reporting for regulated or audit-driven environments

  • Everything in Business
  • Co-managed or fully managed compliance operating model
  • eDiscovery and legal hold readiness support
  • ISO 27001, Essential Eight, and Privacy Act evidence support
  • Executive and board-ready reporting
  • Strategic compliance advisory and roadmap input

Frequently asked questions

about Managed Compliance

Common questions from legal, risk, privacy, and technology leaders evaluating how Microsoft 365 and Purview can support active compliance operations.

Harrby implements and operates technical controls. Policy ownership stays with your legal, risk, or privacy team. The most effective model is often co-managed, where your team owns policy intent and Harrby translates it into platform configuration and ongoing operation.

Not necessarily. Harrby can assess your current Microsoft 365 licensing position and identify which Purview features are already available. Where additional licensing would deliver meaningful value, it will be recommended with clear justification.

Yes, within the scope of technical implementation. Harrby implements the Microsoft 365 and Purview controls that support privacy obligations in practice, including classification, DLP, retention controls, and audit readiness. Legal interpretation remains with your privacy officer or counsel.

Less disruptive than most organisations expect because Harrby uses a staged approach. Labels begin with defaults where appropriate. DLP policies begin in audit mode so behaviour can be understood and tuned before enforcement is introduced.

Compliance obligations change constantly. Harrby manages those changes through a documented process so the platform stays aligned to current obligations rather than drifting behind them.

Yes. Harrby produces regular reporting covering control coverage, DLP trends, label adoption, material policy events, and framework alignment status for both technical and non-technical leadership audiences.

The managed compliance service is centred on Microsoft 365 and Purview. Where significant sensitive information exists in other systems, Harrby can help identify options for extending coverage or applying process-based controls as part of a broader approach.

Onboarding begins with a compliance control review covering regulatory context, existing policy documentation, Microsoft 365 and Purview configuration, information handling practices, and reporting requirements. From there, Harrby designs the target model, implements controls in stages, establishes reporting, and transitions into managed operations.

Start with a compliance control review

A structured review of your Microsoft 365 compliance environment covers regulatory obligations, policy documentation, Purview maturity, information handling practices, and audit readiness.

This review identifies the gap between policy and platform controls, surfaces the most significant information governance risks, and defines the right managed service scope for your organisation.

What the review covers

You receive a clear picture of where compliance controls stand today, where the material gaps sit, and what a workable managed compliance model looks like in your environment.

  1. Regulatory and contractual obligations relevant to your organisation
  2. Current Microsoft 365 licensing and Purview capability availability
  3. Sensitivity label deployment and classification maturity
  4. DLP policy coverage and effectiveness
  5. Retention configuration and records management maturity
  6. eDiscovery and legal hold readiness
  7. Compliance reporting and audit evidence capability
  8. Framework alignment gaps and recommended priorities

Ready to see where policy and platform diverge?

Book a focused compliance control review.

Book a compliance control review

Ready to turn compliance policy into real controls?

Harrby implements and operates the Microsoft 365 and Purview controls that turn compliance policy into evidenced, auditable practice, whether you are preparing for an audit, responding to privacy reform, or qualifying for a government panel.

Speak to the right team directly

Find the right contact below.

Support

Support and managed services

support@harrby.com

Ongoing compliance operations, policy management, audit evidence support, and managed service care.

Sales

Sales and consulting enquiries

sales@harrby.com

Compliance strategy, service scope, pricing, Purview planning, and framework alignment discussions.

General

General enquiries

hello@harrby.com

Starting the conversation and routing you to the right team for compliance, privacy, and governance support.

Prefer to speak with someone? Call 1300 610 010.