Managed IT Services

One operating model across every Microsoft service area you need.

Harrby Managed IT brings any combination of Microsoft 365, Azure, Security, Modern Workplace, Compliance, Infrastructure, Network, Dynamics 365, and Windows 365 into one accountable operating model.

Choose the service areas you need and add more as requirements grow. One partner, one operating model, clear accountability across all of them.

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Microsoft AI Partner ISO 27001 Certified 9 Service Areas

Want the short version first? Open the Managed IT summary to see which service areas are available and how to scope the right combination for your organisation.

Managed IT Services

Harrby Managed IT lets you combine any mix of Microsoft service areas into a single operating model. Choose the areas your organisation needs most and add more as requirements grow.

Available service areas:

  • Microsoft 365: governance, security, and collaboration
  • Azure: cloud platform, governance, and cost control
  • Security: identity, endpoint, and cloud security
  • Modern Workplace: devices, Intune, and onboarding
  • Compliance: policy, audit-readiness, and data governance
  • Infrastructure: platform foundations and reliability
  • Network: connectivity, performance, and operating discipline
  • Dynamics 365: business applications and workflow
  • Windows 365: secure, governed cloud PC environments

Delivery models available:

  • Fully managed: Harrby owns day-to-day operations
  • Co-managed: shared ownership with documented boundaries
  • Advisory-led: governance and design, your team executes
Book a discovery session Contact the Harrby team

Choose the services you need. One model holds them together.

Harrby Managed IT suits organisations running more than one Microsoft service area. Pick the combination, and Harrby manages everything under the same consistent model.

Modular

Nine service areas. Any combination.

Start with the areas that matter most. Microsoft 365, Azure, Security, Modern Workplace, Compliance, Infrastructure, Network, Dynamics 365, and Windows 365 are all available as part of one engagement.

Unified

One operating model across all services.

The same five-phase approach applied across every service area: Discover, Architect, Deliver, Operate, and Optimise. Governance, documentation, and accountability stay consistent regardless of scope.

Scalable

Add service areas as your needs grow.

Managed IT scales with your organisation. Add service areas, expand scope, or increase support depth at any point using the operating model already in place.

Most organisations are running multiple Microsoft platforms.

Few of them are managed as one thing.

The cost of fragmented managed IT adds up across many small gaps, not one obvious failure.

Microsoft 365 managed by one team. Azure by another. Security owned by a third. Each arrangement made sense when it was put in place. But over time, the boundaries between them stop being clean. An identity change in M365 has security implications. An Azure governance gap creates compliance exposure. A network issue affects the workplace. No single partner sees all of it.

The result is accountability gaps that nobody is responsible for filling. Incidents that fall between service boundaries. Documentation that reflects one layer but not the others. Governance that looks right from a distance but is inconsistent underneath. And an IT leadership team spending more time coordinating between vendors than improving the environment.

Harrby Managed IT brings the service areas you choose under one operating model. Architecture thinking, governance standards, and documentation practices apply consistently across every area. One partner is accountable for all of it.

A managed service built around

your combination of Microsoft platforms

Nine service areas available. Any combination. One structured operating model that covers everything in scope.

Managed IT is a flexible framework. Harrby manages whichever service areas your organisation needs, using the same five-phase operating model regardless of scope.

Start with the areas that need the most attention. Governance, security, and accountability apply consistently across all of them. Add service areas as requirements grow.

Engagement models

Harrby owns all operations across selected service areas

Shared ownership with clear role boundaries across each area

Advisory-led design, your team handles selected routine operations

Five phases.

One consistent operating model across every service area.

The first three phases are completed once per engagement. Operate and Optimise never stop.

The same structured approach applies whether Harrby is managing one service area or nine. Governance, documentation, and accountability standards are consistent across the full scope.

1 Discover

Harrby reviews each selected area for maturity, configuration quality, governance gaps, and security posture. Scope and priorities are agreed before any changes begin.

Once

2 Architect

Harrby defines the target state across all service areas. Ownership model, service boundaries, and operating responsibilities are agreed and documented. Every design decision is recorded with its rationale.

Once

3 Deliver

Harrby implements configuration improvements, applies security baselines, and establishes governance structures. Each service area reaches a stable, documented, and supportable baseline.

Once

4 Operate

Harrby handles ongoing administration, incident management, service requests, health reviews, and reporting across every service area in scope. Accountability is clear and ownership is traceable across all platform boundaries.

Continuous

5 Optimise

Regular service reviews cover Microsoft roadmap assessments, cross-service improvement opportunities, and governance maturity. The engagement improves over time.

Continuous

Six situations

where a unified managed service makes the most difference

If your environment fits more than one of these scenarios, the fragmentation is probably already compounding.

1 Multiple vendors, no single view

Different partners manage different parts of the Microsoft environment. Accountability falls between service boundaries. Nobody has a complete picture of governance, security posture, or operational health across all platforms.

2 Growing beyond a single service

The organisation started with managed M365 or Azure. Security, compliance, modern workplace, or infrastructure now need the same discipline. Bringing those areas into the same engagement means one operating model handles everything.

3 Inconsistent governance across platforms

Different standards apply to different platforms. Identity governance in M365 does not match the access model in Azure. Security baselines vary by service area. The environment looks managed but is inconsistent underneath.

4 Internal IT is stretched across too many areas

The internal team covers a lot of ground but needs depth in cloud architecture, security controls, or compliance. A co-managed model provides that specialist depth while the internal team retains operational ownership.

5 Preparing for a compliance or security review

An audit, ISO 27001 certification, Essential Eight assessment, or regulatory review is approaching. Getting ready requires consistent governance, documented controls, and a current security posture across all Microsoft platforms.

6 Scaling without adding internal headcount

Growth in users, platforms, or locations has pushed past what the current operating model handles. Extending the managed engagement adds that specialist depth without the cost or hiring timeline of expanding the internal team.

What gets better when services work together

The biggest improvements from Harrby Managed IT come from how the service areas connect and reinforce each other.

Single accountability across all service areas

One partner owns governance, documentation, and service quality across all Microsoft platforms in scope. When issues cross platform lines, the same team handles them.

Consistent governance across platforms

The same architecture standards, documentation practices, and operational discipline applied to every area in scope. Identity governance in M365 aligns with Azure access controls. Security standards apply across devices, cloud, and compliance.

Lower coordination overhead

IT leadership spends less time managing vendor relationships. One engagement covers all in-scope areas, with a single review cycle and escalation path.

Scalable scope without switching partners

Start with the areas that need attention most. Add service areas as the organisation grows, using the operating model already in place.

Better security posture overall

Security risks that cross service boundaries are identified and addressed by the same team. Identity, endpoint, cloud, and network controls align rather than operate independently.

Clearer reporting for leadership

One service review covers all active areas. Leadership gets a coherent view of operational health, risk, and improvement priorities rather than separate reports from separate partners.

Nine service areas. Choose the combination that fits.

Each service area is available individually or as part of a broader managed engagement, governed by the same standards and support model.

Microsoft 365

Governance, security, and operational support across Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.

Open service

Azure

Cloud platform governance, architecture oversight, cost control, workload management, and operational maturity across Azure environments.

Open service

Security

Identity, endpoint, cloud, and operational security controls aligned to Microsoft security baselines, Essential Eight, and organisational risk requirements.

Open service

Modern Workplace

Intune device management across Windows, macOS, iOS, and Android. Identity access architecture, onboarding automation, and collaboration governance for hybrid workforces.

Open service

Compliance

Policy governance, data classification, information protection, and audit-ready controls across Microsoft Purview and the broader Microsoft compliance platform.

Open service

Infrastructure

Platform foundations, server and storage management, and reliability standards across on-premises, hybrid, and cloud infrastructure.

Open service

Network

Network foundations, connectivity performance, operational discipline, and monitoring for environments where the network underpins everything else.

Open service

Dynamics 365

Business application support, workflow management, and platform operations across Dynamics 365 environments tied to the broader Microsoft ecosystem.

Open service

Windows 365

Secure, governed cloud PC environments for organisations that need flexible, policy-controlled desktop experiences without traditional device constraints.

Open service

Who this service fits best

Organisations running multiple Microsoft platforms that need consistent managed support across all of them.

Mid-market organisations

Businesses running Microsoft 365, Azure, and security that have outgrown ad-hoc arrangements and need a structured operating model without building a large internal team.

Government and regulated entities

Government agencies and regulated businesses that require Essential Eight alignment, consistent governance, and audit-ready documentation across every Microsoft platform.

Professional services

Legal, accounting, and advisory firms managing client data, collaboration security, and compliance across multiple Microsoft platforms and distributed workforces.

Healthcare and community services

Healthcare providers and community organisations that need consistent identity controls, device governance, and secure information handling across varied Microsoft platforms.

Multi-site and distributed organisations

Organisations across multiple offices or countries that need consistent governance, support quality, and operational standards at every location.

Education and training providers

Schools, TAFEs, and RTOs managing Microsoft 365, devices, identity lifecycle, and compliance across a large, varied user base that needs specialist support to stay consistent.

Managed IT

by the numbers

One operating model applied consistently across every service area in scope.

9 Service areas

Microsoft 365, Azure, Security, Modern Workplace, Compliance, Infrastructure, Network, Dynamics 365, and Windows 365 available as part of one engagement.

5 Phase delivery model

Discover, Architect, Deliver, Operate, and Optimise applied consistently across every selected service area.

3 Delivery models

Fully managed, co-managed, or advisory-led matched to your internal capability and how much ownership you want to retain.

1 Accountable partner

One partner across all service areas in scope, with a single operating model, documentation standard, and escalation path.

What customers say

From organisations that have moved to a unified managed model.

"Having one partner across Microsoft 365, Azure, and security meant we stopped spending time on handoffs and escalations between different vendors. The environment improved faster because nobody was arguing about whose problem it was."

IT Director, Professional Services Organisation

"We started with managed Microsoft 365 and added Azure and security within the first year. The operating model was already in place — it just expanded. No restarting, no re-scoping the entire engagement."

Operations Manager, Mid-Market Organisation

"The governance consistency across services was what we needed most. The same standards applied to M365 and Azure and security. Our audit went smoothly because the documentation was coherent across the board."

Technology Lead, Regulated Organisation

What engagement looks like in practice

Three examples of organisations that consolidated managed IT across multiple Microsoft service areas under one operating model.

M365, Azure, and Security consolidated under one model

Challenge

A national professional services firm had Microsoft 365, Azure, and security managed across three separate arrangements. Incidents that crossed platform boundaries took too long to resolve. Governance standards varied by area, and nobody had a complete view of the organisation's security posture.

Approach

Harrby reviewed all three areas, identified governance gaps and cross-service risks, and brought everything under one operating model. Documentation, security standards, and service reviews became consistent across the board.

Outcome

Cross-platform incidents resolved faster. Governance became consistent across M365, Azure, and security. Each service review gave leadership one view of operational health across all three areas.

Expanding from M365 to include Modern Workplace and Compliance

Challenge

A mid-market healthcare organisation already had managed Microsoft 365 with Harrby. A hybrid workforce expansion and an upcoming accreditation review required Modern Workplace and Compliance to come into scope alongside the existing service.

Approach

Harrby extended the existing operating model to cover Intune device management, conditional access, and Microsoft Purview compliance controls. The same governance and documentation standards carried through. No separate vendor selection was needed and no parallel model was introduced.

Outcome

Accreditation documentation was coherent across all three service areas. Device management and compliance controls were live within six weeks of scope expansion. IT leadership coordination overhead stayed flat.

Co-managed IT across six service areas for a government agency

Challenge

A state government agency had a capable internal IT team for service desk and user support, but needed specialist depth across Microsoft 365, Azure, Security, Modern Workplace, Compliance, and Infrastructure. Each area had gaps the internal team lacked the capacity to fill.

Approach

Harrby operated under a co-managed model with documented role boundaries across all six areas. Harrby owned architecture, governance, security controls, and structured improvement. The internal team retained service desk, user support, and selected administrative tasks. One quarterly review covered all areas.

Outcome

Essential Eight maturity improved across all relevant areas. Internal team capacity increased because specialist work moved to Harrby. Governance was consistent across all six service areas for the first time.

Pricing approach

Managed IT pricing depends on which service areas are in scope, environment size and complexity, and the delivery model that fits your team.

Essentials

For smaller environments covering two or three service areas. Core governance, baseline security, and predictable support with defined scope.

Business

For organisations managing four to six service areas. Stronger security controls, structured change, and regular service reviews with cross-service governance alignment. The most common mid-market starting point.

Enterprise

For larger or regulated environments with seven or more service areas. Co-managed or fully managed operations with governance reporting, Essential Eight alignment, and Microsoft platform integration.

Pricing reflects service area count, environment complexity, user and device counts, and delivery model. All costs are agreed before the engagement begins.

Frequently asked questions

Common questions about how Harrby Managed IT works across multiple service areas.

No. Managed IT is designed to be modular. You choose the service areas that need attention and Harrby manages them under a single operating model. Many organisations start with two or three areas and expand the scope over time as their needs grow.

Yes. Adding a service area means extending the existing engagement. Governance standards, documentation, and review cycles already in place carry through to the new area from day one.

Yes. Harrby can manage specific service areas alongside other arrangements where boundaries are defined. Many organisations consolidate to a single engagement over time. Role boundaries are documented before the engagement starts.

Yes. Co-managed delivery is common, with documented role boundaries agreed across each service area. Internal teams typically retain service desk, user support, and selected administrative tasks. Harrby covers architecture, governance, specialist operations, and structured improvement.

Because Harrby manages all in-scope areas under one model, the same team handles cross-platform incidents from start to finish. Ownership is never ambiguous.

Harrby runs regular service reviews covering all active areas in one session. Leadership gets a single view of operational health, security posture, open actions, and improvement priorities.

Onboarding starts with a discovery review covering current-state maturity, governance gaps, and priorities across all selected areas. Harrby then designs the operating model, implements improvements, and transitions into steady-state operations. Most organisations reach managed operations within six to eight weeks.

Yes. Harrby supports organisations across Australia, New Zealand, and Papua New Guinea with a remote-first delivery model. On-site engagement is available by arrangement where needed. Managed IT is designed to operate consistently regardless of location.

Start with a managed IT discovery review

Start with a structured review across the service areas you want to include. It covers current-state maturity, governance gaps, cross-service risks, and the operating model that fits your environment.

The review gives you a clear picture of where each service area stands and what a managed IT engagement would involve.

What the discovery review covers

Harrby assesses each area for governance quality, security posture, operational maturity, and ownership clarity. You get a consolidated view across all areas before any commitment.

  1. Current-state maturity across selected service areas
  2. Governance gaps and documentation quality
  3. Cross-service risks and accountability gaps
  4. Security posture and baseline configuration
  5. Operational ownership and support model clarity
  6. Recommended scope, delivery model, and priorities

Want to know where your environment stands?

Book a discovery review across your selected service areas.

Book a discovery review

Ready to bring all your Microsoft services under one model?

Three engagement models matched to your internal capability and preferred level of operational ownership.

Fully managed

Harrby owns day-to-day operations across all in-scope service areas, covering governance, administration, security, and continuous improvement.

Co-managed

Shared ownership with documented boundaries across each service area. Harrby covers architecture, governance, and specialist operations. Your team handles service desk, user support, and administrative tasks.

Advisory-led

Harrby provides governance frameworks, architectural design, and structured improvement across your service areas. Your team handles day-to-day operations.

Talk to an expert Explore Microsoft 365

Speak to the right team

Each team below handles a specific type of enquiry. Find the right contact and reach them directly.

Support

Support and Managed Services

support@harrby.com

Managed services, operational support, service issues, and ongoing platform care across all in-scope service areas.

Sales

Sales and Consulting Enquiries

sales@harrby.com

New managed IT engagements, discovery reviews, service area scoping, and operating model planning.

Training

Training and Certification

training@harrby.com

Microsoft platform learning paths, certification support, and end-user enablement across all managed service areas.

Prefer a call? Reach the team on 1300 610 010.

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