Managed Modern Workplace

The modern workplace,
properly managed.

Harrby delivers secure, consistent workplace management across Windows, macOS, iOS, and Android using Microsoft Intune, Entra ID, Microsoft 365, and Defender as a single connected operating model.

The tools are already in place for most organisations. What is missing is the operating model that makes them work together and keeps them that way.

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Microsoft AI Partner ISO 27001 Certified Managed Service

Want the short version first? Open the Modern Workplace service summary for a quick look at scope, delivery models, and how to get started.

Managed Modern Workplace

Harrby manages the modern workplace across Windows, macOS, iOS, and Android using Intune, Entra ID, Microsoft 365, and Defender as a single connected operating model.

This service covers:

  • Intune device and application management across all supported platforms
  • Identity, conditional access, and compliance policy architecture
  • Autopilot, onboarding automation, and joiner-mover-leaver processes
  • Teams, SharePoint, and OneDrive collaboration governance
  • Endpoint security, Defender integration, and service improvement

Delivery models available:

  • Fully managed: Harrby owns day-to-day workplace operations
  • Co-managed: shared ownership with documented boundaries
  • Uplift and transition: improve first, then move to managed
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Devices, identity, and collaboration. One operating model.

Harrby manages every layer of how your organisation works. Intune, Entra ID, Microsoft 365, and Defender designed and operated together so the workplace stays secure, supportable, and improving.

Devices

Consistent management across every platform

Windows, macOS, iOS, and Android managed through unified Intune policy so every platform meets the same security and support standard.

Identity

Access architecture, not a list of policies

Conditional access designed as a coherent model. Identity and device compliance enforced consistently so staff can work securely from anywhere.

Onboarding

New starters productive in hours, not days

Autopilot, role-based application assignment, and automated access provisioning reduce manual steps so onboarding is repeatable, fast, and consistent regardless of location or device type.

Your people are already working from everywhere.

Is your workplace built for it?

Australian workplace practices have changed faster than most organisations have updated their operating models.

Staff are split between home offices, corporate desks, client sites, and shared workspaces. The device in someone's bag might be a corporate laptop, a personal MacBook, or a tablet they share with a family member at night. The network they're on is almost never one your IT team controls.

Microsoft gave organisations the tools to manage this — Intune, Entra ID, Microsoft 365, Defender, Autopilot. But for most organisations, the reality is messier. Intune was deployed during a crisis, or by a previous IT team, or configured just well enough to unblock a business need without establishing a proper operating model.

Conditional access policies were added one at a time and nobody has a clear picture of how they interact. Onboarding still involves too many manual steps. Endpoint policy looks different depending on who enrolled the device and when. Collaboration tools are ungoverned enough that nobody is confident about what is shared externally.

The tools are in place. The operating model needs to catch up.

A managed service that turns

Microsoft tools into a workplace that works

Secure, consistent workplace management across Windows, macOS, iOS, and Android. Microsoft Intune, Entra ID, Microsoft 365, and Defender as the operating platform.

The service covers device enrolment and compliance, application delivery, identity and access controls, collaboration governance, endpoint security, onboarding automation, and ongoing operational management — brought together as one connected service rather than separate workstreams.

The right engagement model depends on your internal capability, existing environment maturity, and how much operational ownership you want to retain.

Engagement models

Harrby owns workplace administration

Shared ownership alongside your internal IT team

Uplift your existing environment, then transition to managed

Five phases.

One continuous operating model.

The first three phases are completed once. Operate and Optimise never stop.

The modern workplace sits at the intersection of endpoint management, identity, collaboration, and security. Harrby designs and operates it that way.

1 Discover

Harrby reviews Microsoft 365 and Intune maturity, identity and conditional access posture, device fleet and platform mix, enrolment and onboarding processes, collaboration governance, endpoint security, and current support model. Gaps, risks, and priorities are documented.

Once

2 Architect

Harrby defines the target workplace model, covering device management, access architecture, provisioning and onboarding flows, collaboration governance, endpoint security alignment, and support boundaries. Design decisions are documented with rationale.

Once

3 Deliver

Harrby implements policy remediation, applies the conditional access architecture, configures Autopilot and onboarding flows, establishes collaboration governance, completes Defender integration, and brings documentation to a supportable baseline.

Once

4 Operate

Harrby manages policy maintenance, device lifecycle, user onboarding and offboarding, incident support, patch oversight, access reviews, and service reporting. Responsibilities are clear and changes are traceable.

Continuous

5 Optimise

Harrby conducts regular platform reviews, assesses the Microsoft roadmap, refines policy, and drives capability improvements to keep the workplace current and aligned with how the business works.

Continuous

Eight signs

your workplace needs a managed operating model

Each of these adds friction, risk, or overhead that a managed operating model removes.

1 Intune and Microsoft 365 are in place but inconsistent

The tools were deployed — but configuration quality, policy coverage, and governance vary by platform, team, or enrolment date. The environment works most of the time but is harder to support and explain than it should be.

2 Onboarding still takes too long

New starters, contractors, or returning staff are waiting on manual steps, unclear app assignments, and access setup that depends on someone knowing the right process. Provisioning needs to be repeatable and fast without depending on whoever happens to be available.

3 Conditional access feels like guesswork

Policies were added to solve specific problems without a coherent access architecture. Nobody is confident about what fires under which conditions, or whether the gaps between policies are creating risk.

4 Before scaling hybrid work

You need stronger device, identity, and collaboration controls to support flexible work securely — and the current model wasn't built for the volume or variety of working patterns you're supporting now.

5 Endpoint policy has fragmented across platforms

Windows devices are managed one way, Macs another, mobile devices a third. Policy sprawl makes the environment harder to support, audit, and explain to a board or a regulator.

6 Security needs to improve without frustrating users

Better conditional access, app protection, compliance enforcement, and endpoint security are needed — but every time controls tighten, there are complaints. Security design needs to account for usability, not just protection.

7 After an initial rollout that needs structure

Microsoft 365 and Intune are deployed and working at a surface level. But there is no proper operating model for policy maintenance, lifecycle management, or continuous improvement. The platform is static rather than managed.

8 Internal IT needs specialist backing

Your IT team is capable but stretched. They need specialist support with endpoint governance, access architecture, Intune policy depth, and workplace roadmap decisions — without losing operational ownership.

Modern Workplace

by the numbers

Managed, governed, and improved under one accountable service model.

4 Device platforms

Windows, macOS, iOS, and Android managed through a consistent policy and operational model.

3 Core control layers

Identity, devices, and collaboration governed as one model.

1 Unified workplace platform

Microsoft Intune, Microsoft 365, Entra ID, and Defender aligned into one managed service.

∞ Continuous

Ongoing policy refinement, Microsoft roadmap input, and operational tuning.

Outcomes for your organisation

Structural improvements that come from bringing your modern workplace under a managed, governed operating model.

Work from anywhere without compromising security

Access is protected by identity posture, device compliance, and conditional access — not by physical location or network perimeter. Staff can work securely from home, office, client sites, and anywhere else without workarounds.

A smoother experience for end users

Standardised enrolment, automated provisioning, and consistent access controls reduce setup friction and repeated support requests. Staff spend less time waiting for IT and more time working.

Unified management across all devices

Microsoft Intune provides a consistent management layer across Windows, macOS, iOS, and Android. Policy design, compliance, and support become coherent rather than platform-dependent.

Better collaboration with less sprawl

Teams, SharePoint, and OneDrive are governed as part of the workplace model — with sharing controls, lifecycle rules, and ownership standards that keep collaboration useful without creating ungoverned sprawl.

Security that works with people, not against them

Conditional access, multifactor authentication, app protection, and compliance policies are designed to protect the business without constant interruption. Security that frustrates users gets bypassed. Harrby designs for both protection and practicality.

Faster onboarding and smoother role changes

Automated provisioning of devices, applications, and access based on role and department means new starters are productive faster — and role changes and offboarding happen cleanly rather than leaving access gaps or orphaned accounts.

What Harrby manages in the Modern Workplace

Eight service areas covering every layer of your workplace environment, managed as a connected whole.

Intune Device and Application Management

Windows, macOS, iOS, and Android management policies, enrolment processes, compliance controls, application deployment, and baseline hardening. Consistent policy design across all supported platforms.

Identity and Access Architecture

Multifactor authentication, conditional access design, device trust and compliance enforcement, Entra ID integration, and identity-aligned access standards. Conditional access designed as a coherent architecture, documented and maintainable.

Windows Autopilot and Structured Onboarding

Autopilot configuration, role-based application and policy assignment, zero-touch provisioning support, and repeatable joiner-mover-leaver processes. New starters are productive in hours.

Teams, SharePoint, and OneDrive Governance

Collaboration governance, sharing controls, guest access management, lifecycle rules, ownership models, and Teams policy administration. Collaboration tools need governance to stay useful and secure.

Endpoint Security and Defender Integration

Microsoft Defender for Endpoint alignment, endpoint security profiles, app protection policies, vulnerability awareness, and risk-aware access policy integration. Harrby integrates endpoint security into the workplace operating model.

Ongoing Lifecycle and Support Management

Issue triage, patch oversight, policy updates, incident support, device lifecycle handling, access reviews, and user change management. The operational layer that keeps the platform running well between reviews.

Security and Compliance Alignment

Policy design aligned to Microsoft security baselines, Australian Government Essential Eight principles, and organisational risk requirements. Compliance built into the operating model from day one.

Documentation and Service Improvement

Configuration records, architecture diagrams, policy standards, operational notes, and regular service reviews. Internal teams and leadership can understand how the workplace is configured and act on that understanding when it matters.

What's inside the boundary. What isn't.

Clear scope keeps the modern workplace environment supportable, secure, and aligned with agreed operational responsibilities.

In scope

What Harrby manages

  1. Intune device and application management across supported platforms
  2. Conditional access, multifactor authentication, and identity-aligned access controls
  3. Endpoint compliance, configuration, hardening, and update policy management
  4. Autopilot and structured onboarding and offboarding support
  5. Teams, SharePoint, and OneDrive governance aligned to workplace operations
  6. Endpoint security alignment and Microsoft Defender integration
  7. Issue triage, policy refinement, lifecycle management, and service improvement
  8. Documentation, configuration records, and operational guidance

Out of scope

Handled separately

  1. Physical hardware break-fix services
  2. Large one-off transformation programs
  3. Non-Microsoft workplace platforms outside the agreed support model
  4. Custom application development or packaging
  5. 24x7 service desk or security operations
  6. Legal, HR, or regulatory advisory
  7. Third-party network or infrastructure platforms
  8. Project-only work not transitioning into operational support

Who this service fits best

Organisations where the tools are already in place but the operating model needs to catch up.

Hybrid and Distributed Workforces

Organisations where staff work across home, office, client, and mobile environments, where the assumption of a single controlled network no longer matches how anyone works.

Professional Services

Law firms, consultancies, accounting practices, and advisory businesses that need secure device management, controlled collaboration, and client data handling across a mobile, often contractor-heavy workforce.

Government and Regulated Environments

Commonwealth and State agencies, local government, and regulated entities where device compliance, identity controls, Essential Eight alignment, and audit-ready policy documentation are non-negotiable requirements.

Healthcare and Community Services

Healthcare providers and community organisations needing structured onboarding, shared device management, mobile access controls, and secure information handling — often with a mix of corporate, clinical, and personal devices.

Education and Training Providers

Schools, TAFEs, and RTOs managing staff mobility, diverse device types, identity lifecycle for part-time and casual workers, and secure collaboration for both staff and learners.

Growing Mid-Market Organisations

Businesses scaling their workforce and IT environment who want enterprise-grade workplace controls without building a large internal endpoint and identity team.

The Harrby difference

What separates a managed service from a set of individually configured products.

Security and usability treated as the same problem

Access and device controls that protect the organisation without making the workplace harder to use than necessary. Security that causes friction gets bypassed — Harrby designs for both protection and practicality from the start.

The workplace as a connected platform, not separate tools

Intune, Entra ID, Microsoft 365, and Defender are designed and operated together. Policies in one layer account for how they interact with the others.

Conditional access as architecture, not accumulation

Most organisations add conditional access policies reactively, one at a time, until the architecture is difficult to understand or audit. Harrby designs conditional access as a coherent model — scoped, documented, and maintainable.

Onboarding as a process, not a task

Joiner, mover, and leaver scenarios are designed as repeatable, automated flows — not manual checklists that different people execute differently. Consistent onboarding reduces support overhead and access risk simultaneously.

Documentation that supports decisions

Configuration records, architecture diagrams, and policy standards are maintained so internal teams, auditors, and leadership can understand the workplace environment — and act on that understanding when it matters.

Proactive roadmap and improvement thinking

Microsoft releases significant platform changes regularly. Harrby tracks them, assesses impact, and helps customers adopt useful capabilities in a controlled way.

What engagement looks like in practice

Three common starting points and what happened when organisations brought their modern workplace under a managed operating model.

Intune and Identity Uplift for a Hybrid Workforce

Challenge

A 300-person professional services firm had Microsoft 365 and Intune deployed but in poor shape. Conditional access policies had been added one at a time and nobody had a clear picture of how they worked together. Intune enrolment was high on Windows but patchy on macOS and iOS. Guest access in Teams and SharePoint was ungoverned.

Approach

Harrby conducted a full workplace review, designed a conditional access architecture, standardised Intune enrolment and compliance policy across all four platforms, introduced collaboration governance, and automated joiner and leaver processes using Entra ID lifecycle workflows.

Outcome

Conditional access reduced to a coherent, documented architecture. Enrolment consistency improved across all platforms. Access-related support requests fell significantly in the first quarter. Onboarding time for new starters reduced from two days to under four hours.

Onboarding Transformation for a Fast-Growing Organisation

Challenge

A mid-market logistics business was onboarding 20 to 30 new staff per month across multiple locations and device types. Onboarding was largely manual — IT staff built devices individually, assigned applications by hand, and followed a checklist inconsistently applied. New starters regularly waited two to three days for full access.

Approach

Harrby designed and implemented a Windows Autopilot-based provisioning model with role-based application assignment, automated Microsoft 365 and security group membership, and a defined onboarding sequence for each staff category — permanent, contractors, and casual workers.

Outcome

New starter provisioning reduced to under four hours for most scenarios, manual IT effort per onboarding reduced by more than 80%, and the process scaled consistently as the business continued to grow without additional IT headcount.

Co-Managed Workplace for an Internal IT Team

Challenge

A state government agency had a capable internal IT team that managed the service desk and endpoint lifecycle but lacked deep Intune and identity specialisation. Conditional access design, Defender configuration, and Microsoft roadmap decisions were areas where the team needed specialist support without outsourcing operational ownership.

Approach

Harrby operated under a co-managed model — owning policy architecture, conditional access design, Defender integration, and structured service improvement, while the internal team retained service desk, device lifecycle, and direct user support responsibilities. Role boundaries were documented and reviewed quarterly.

Outcome

Stronger policy governance, a clearer security posture, and an internal team better equipped to make platform decisions — with Harrby providing specialist depth where it was needed most.

What customers value

Feedback from organisations that have moved to a managed, governed workplace model.

"Harrby turned a fragmented set of policies and device practices into a workplace that was easier to secure and easier to support. It feels like a platform now rather than a collection of things we're managing separately."

IT Operations Leadership

"They understood that workplace design isn't only about devices. Identity, collaboration, onboarding, and user experience all had to work together — and they designed it that way from the start."

Digital Workplace Stakeholder

"We needed a partner who could tighten security without making life harder for our people. Harrby found that balance consistently, and they explained every trade-off clearly along the way."

Hybrid Workforce Environment

Pricing approach

Managed Modern Workplace pricing is structured around device volumes, platform mix, policy complexity, support boundaries, onboarding demand, and the operating model required.

Essentials

Smaller workplace environments needing core Intune administration, policy governance, and predictable operational management.

Business

Growing organisations needing stronger identity and device controls, better onboarding automation, and structured collaboration governance.

Enterprise

Larger or regulated environments needing co-managed operations, Essential Eight alignment, broader policy governance, and deeper Microsoft platform integration.

Final pricing reflects user and device counts, platform mix, support complexity, security and compliance requirements, onboarding demand, and whether the service is fully managed or co-managed. Pricing is confirmed before any engagement begins.

Frequently asked questions

Common questions about Harrby's Managed Modern Workplace service.

Yes. Harrby supports both corporate-owned devices and BYOD scenarios using Intune, app protection policies, conditional access, and device-specific management approaches. The right model for each scenario is agreed as part of the service design.

Yes, and most engagements start this way. Harrby reviews the existing configuration, identifies gaps and risks, improves the design where needed, and transitions the environment into a properly governed managed service. Harrby can improve and govern what you already have.

No. The modern workplace is designed for hybrid work. Staff can work securely from almost any location without relying on traditional VPN-centric access models for daily productivity. Conditional access and device compliance replace the network perimeter.

Yes. Harrby can configure automated provisioning of devices, applications, security groups, and access rights based on any combination of department, role, location, and device ownership model. Onboarding should reflect how the business is actually structured.

Several Essential Eight controls map directly to Microsoft Intune and Microsoft 365 capabilities, including application control, patch management, multi-factor authentication, and restricting administrative privileges. Harrby designs workplace policy with Essential Eight maturity in mind and can provide alignment documentation for audit or certification purposes.

Yes. Harrby can help align Intune with conditional access, Microsoft Defender for Endpoint, SIEM platforms, and other relevant security tooling. Integration scope is confirmed during the discovery review based on your existing environment.

Microsoft releases regular updates to Intune, Entra ID, and Microsoft 365 that affect workplace policy and configuration. Harrby reviews these as part of the ongoing service, assesses their impact on your environment, and manages rollout so changes are applied deliberately and with visibility.

Onboarding begins with a review of your Microsoft 365 and Intune maturity, identity posture, device fleet, enrolment status, collaboration governance, and current support model. From there we define priorities, design the target workplace architecture, implement improvements, and transition into steady-state managed operations. Most organisations are in managed operations within four to six weeks.

Start with a Modern Workplace Review

A structured review of your current workplace environment covers identity and access, device management, enrolment and onboarding, endpoint security, collaboration governance, and support model maturity.

This review surfaces the gaps and risks in your current configuration, identifies where the environment is working against your team, and defines the right managed service scope and operating model for your organisation.

What the review covers

  • Microsoft 365 and Intune configuration maturity
  • Identity and conditional access architecture
  • Device enrolment and compliance posture across platforms
  • Endpoint security and Defender integration status
  • Autopilot and onboarding process review
  • Collaboration governance across Teams, SharePoint, and OneDrive
  • Essential Eight alignment indicators
  • Current support model and operational ownership gaps
  • Recommended priorities and engagement approach

Ready to run the Modern Workplace properly?

Harrby designs and operates managed workplace environments across Intune, Entra ID, Microsoft 365, and Defender, whether you are starting a fresh deployment or improving an existing one.

Talk to us about the Modern Workplace Explore Managed Windows 365

Speak with the Harrby team

Find the right contact below.

Sales and consulting

sales@harrby.com

Workplace strategy, service scope, pricing, and roadmap priorities.

Support and managed services

support@harrby.com

Support transition, policy operations, and ongoing workplace management.

General enquiries

hello@harrby.com

Starting the conversation — we'll route you to the right team.