Managed Network Services

Networks designed for how your organisation works.

Harrby manages secure, scalable, cloud-managed networking across LAN, wireless, firewall, VPN, and SD-WAN so Microsoft 365, Azure, Teams, hybrid work, and multi-site operations run on a network built for them.

Built primarily on Ubiquiti UniFi and Cisco Meraki, the service gives you centralised visibility, consistent policy, and ongoing operational control across every office, branch, warehouse, or site in scope.

Book a network assessment See what is covered
Cisco Meraki Ubiquiti UniFi Multi-Site Networking

Want the short version first? Open the network summary to see the operating model, supported platforms, and where the service fits.

Managed Network Services

Harrby manages cloud-managed networking across LAN, wireless, firewall, VPN, and SD-WAN so network performance, policy, and visibility stay consistent across every site in scope.

This service covers:

  • Network design, routing, firewall, and segmentation
  • Wireless optimisation, VPN, and SD-WAN connectivity
  • UniFi and Cisco Meraki platform management
  • Monitoring, alerting, and ongoing network operations

Delivery models available:

  • Fully managed: Harrby owns network operations
  • Co-managed: shared ownership with documented boundaries
  • Targeted support: specialist coverage for wireless, firewall, SD-WAN, or platform management
Book a network assessment Contact the Harrby team

The network should help the cloud work better, not get in the way of it.

Managed Network Services from Harrby apply structure across routing, wireless, firewall policy, cloud traffic optimisation, and multi-site consistency so connectivity supports how your organisation operates.

Cloud-Aware

Designed for Microsoft 365 and Azure traffic

Direct internet breakout, split tunnelling, and SD-WAN policy are aligned to how cloud-delivered services route traffic.

Consistent

Every site under one management model

Policy, firmware, wireless settings, and configuration standards can be managed centrally across offices, warehouses, branches, and remote sites.

Visible

Monitoring and remote operations built in

Most changes, investigations, and health reviews happen remotely with cloud-managed visibility.

Everything runs over the network.

Most networks were not designed for how work happens now.

Microsoft 365, Teams calls, Azure workloads, cloud PCs, identity authentication, and hybrid work all depend on the network underneath them. Many networks in use today were built for a very different operating model.

A lot of networks were designed for a single office, applications in the server room, and staff who stopped using IT resources when they went home. Perimeter firewalls and VPN backhauling made sense in that world. They do not fit how most organisations work now.

The result is friction. Wi-Fi does not cover the office properly. VPN degrades Teams quality. Firewall policy exists but is inconsistent across wireless, VLANs, and remote access. Multi-site environments drift because every site was configured differently.

Cloud-managed networking platforms like UniFi and Meraki solve much of this by enabling centralised visibility, policy consistency, and multi-site management. But the platform still needs to be designed, configured, and operated properly.

The network is infrastructure most organisations stop thinking about until it causes a problem.

Managed network services built on

UniFi and Cisco Meraki for hybrid, multi-site organisations

Harrby delivers secure, scalable, cloud-managed network connectivity across LAN, wireless, firewall, VPN, and SD-WAN with centralised visibility and clear operational ownership.

The service covers network design and architecture, routing and firewall management, switching and VLAN design, wireless optimisation, VPN and SD-WAN connectivity, monitoring, alerting, and ongoing operations delivered as a managed service with clear operational ownership.

It is designed for organisations that need networks to support cloud traffic, hybrid work, and multi-site consistency from a single management layer.

Engagement models

Harrby takes primary responsibility for network operations, configuration, monitoring, and optimisation

Shared ownership with defined responsibilities for design, change, monitoring, and escalation

Specialist capability for wireless, firewall, SD-WAN, or multi-site platform management

Five phases.

One continuous network operating model.

The first three phases are completed once. Operate and Optimise never stop.

Network management starts with understanding how traffic flows between users, sites, cloud services, and applications. The design has to match the way the organisation works.

1Discover

Harrby reviews network topology, device inventory, firmware, VLAN design, firewall policy, wireless performance, VPN architecture, internet connectivity, monitoring capability, and operational pain points.

Once

2Architect

Harrby defines the target network design across site architecture, VLAN and segmentation strategy, firewall policy, wireless deployment, VPN or SD-WAN approach, cloud traffic optimisation, and management platform selection.

Once

3Deliver

Harrby deploys or reconfigures network infrastructure according to the design, including platform migration to UniFi or Meraki where applicable, wireless improvements, firewall implementation, and VPN or SD-WAN cutover.

Once

4Operate

Harrby manages network devices, firmware, configuration, firewall policy, VLAN changes, wireless performance, VPN connectivity, monitoring, alerting, incident triage, and service requests, with remote management as the default mode.

Continuous

5Optimise

Harrby conducts regular health reviews covering firmware, traffic analysis, wireless performance, firewall policy, bandwidth planning, and recommendations aligned to site growth and changing application requirements.

Continuous

Eight signs

your network needs a managed operating model

Each of these signals a gap that active network management addresses.

1When Teams calls and Microsoft 365 performance is inconsistent

Cloud traffic is often still being backhauled through central points that were never designed for Teams, Microsoft 365, or Azure workloads.

2When Wi-Fi causes regular complaints

Dead zones, roaming failures, poor handoff, and inconsistent performance are usually a design and configuration problem.

3When expanding to new sites

Opening a new office, warehouse, branch, or facility is the cheapest point to get network design right before inconsistent patterns are repeated across the environment.

4When firewall policy has not been reviewed in years

Rules were added over time to solve specific problems and never rationalised. Nobody now has a clear picture of what is allowed, what is blocked, or why.

5When multi-site consistency is a problem

Different sites have different VLANs, firewall rules, wireless policies, and firmware levels because each was configured separately over time.

6When visibility is limited to what users report

Network problems surface when someone complains. Device health, traffic anomalies, and connectivity failures should be detected by monitoring before users notice them.

7When security policy does not extend consistently across the network

Firewall policy may exist, but wireless isolation, VLAN segmentation, guest access separation, and remote access controls do not align with the same security intent.

8When the current platform is end-of-life or unmanageable

Ageing hardware, limited vendor support, and management models that still require physical presence all signal that the platform is overdue for replacement.

Six outcomes

from running networking as an operating discipline

Network value comes from consistency, visibility, wireless performance, and cloud-aware traffic handling before connectivity problems become operational friction.

Reliable connectivity that supports cloud and hybrid work

Network architecture is aligned to Microsoft 365, Azure, and cloud application traffic so cloud services route efficiently across every site.

Wi-Fi that works across the whole site

Wireless networks are designed with proper access point placement, channel planning, and roaming behaviour so users move across the site without noticing the network layer.

Stronger security through consistent segmentation

VLAN design, guest isolation, and firewall policy align to real security requirements across every network layer.

Consistent policy across every site

Cloud-managed platforms allow firmware, configuration, and policy changes to be applied across the full estate from a single management plane.

Visibility before problems become incidents

Monitoring, device health alerting, traffic visibility, and wireless performance data surface issues before users need to report them.

Simplified operations and faster troubleshooting

Remote management, configuration history, and immediate monitoring data reduce mean time to resolution and remove the need for routine site visits.

What Harrby manages

across network operations

Nine capability areas operated as one connected network model across offices, branches, warehouses, campuses, and hybrid cloud-connected sites.

Network design and architecture

Site architecture, topology documentation, IP addressing, VLAN design, segmentation strategy, and capacity planning matched to how traffic flows.

Routing and firewall management

Gateway and router configuration, firewall policy design, NAT, rule rationalisation, policy review, and traffic flow analysis that reflects current requirements.

Switching and VLAN design

Managed switch configuration, VLAN design, port management, trunk and access configuration, spanning tree oversight, and segmentation aligned to operational and security needs.

Wireless design and optimisation

Access point placement, site survey coordination, SSID design, channel and power planning, roaming optimisation, guest isolation, and wireless performance review.

VPN and SD-WAN connectivity

Site-to-site VPN, remote access oversight, SD-WAN configuration, split tunnelling for Microsoft 365 traffic, and connectivity reliability monitoring.

UniFi platform management

UniFi controller management, device provisioning, topology maintenance, firmware oversight, and platform operations across cloud-managed UniFi estates.

Cisco Meraki platform management

Meraki Dashboard configuration, firmware oversight, network policy management, Meraki Insight analysis where licensed, and multi-site consistency at platform level.

Network monitoring and alerting

Device health monitoring, connectivity failure alerting, bandwidth analysis, wireless performance tracking, and network health reporting configured to detect what matters.

Network security alignment

VLAN segmentation aligned to security requirements, firewall policy review, guest network isolation, and coordination with broader endpoint, identity, and security controls.

Who this service fits best

Managed Network Services fit organisations where connectivity, wireless performance, multi-site consistency, and cloud traffic optimisation are operational priorities.

Multi-site organisations

Businesses, agencies, and not-for-profits operating across multiple offices, branches, or facilities where consistent network design and policy matter more than the industry label itself.

Professional services

Law, accounting, consulting, and financial services environments where reliable connectivity, secure segmentation, and consistent wireless performance across office sites are operational requirements.

Retail, hospitality, and distribution

Operations with multiple physical sites needing point-of-sale connectivity, guest wireless, inventory access, and network management without a network engineer at every location.

Healthcare and community services

Healthcare, medical, and community environments where segmentation between clinical, administrative, and guest traffic is a compliance issue and wireless reliability directly affects service delivery.

Education

Schools, TAFEs, and universities managing dense wireless environments, student and staff separation, filtering, and connectivity across multiple buildings or campuses.

Organisations transitioning to cloud

Businesses moving workloads to Microsoft 365 or Azure where network architecture needs to be redesigned for cloud traffic before migration, not retrofitted after.

Managed Network

by the numbers

Multi-site consistency, cloud-aware traffic handling, remote visibility, and continuous optimisation managed as one operating model.

MultiSite coverage

Consistent network design, policy, and management across offices, warehouses, campuses, branches, and remote sites from one management platform.

3Delivery models

Fully managed, co-managed, or targeted specialist support matched to internal capability and network complexity.

CloudManaged platforms

UniFi and Cisco Meraki provide centralised visibility, remote configuration, and policy enforcement without requiring on-site engineering for routine work.

∞Continuous

Regular firmware management, traffic analysis, wireless review, and firewall policy assessment built into the service.

What customers say

From organisations that needed networking brought up to the standard their cloud, hybrid, and multi-site operating model required.

"Our eight offices finally feel like they're part of the same network. Same policies, same management, same performance standard. We can see all of it from one place without flying someone to Perth."

IT Manager, Professional Services Firm

"The wireless redesign fixed problems we'd been accepting as normal for years. Clinical staff moving between wards stopped losing connectivity. It sounds simple, but it changed how people felt about IT."

Operations Manager, Healthcare Provider

"Harrby told us to fix the network before we migrated to Azure, not after. That advice alone saved the migration from a significant number of avoidable problems."

Technology Leadership, Manufacturing Business

Managed Network

in practice

Three examples of how structured network design and managed operations change cloud performance, wireless experience, and multi-site consistency outcomes.

Multi-site network standardisation on Cisco Meraki

A professional services firm with eight offices had inconsistent site configurations, varying firewall policy, wireless complaints, and Microsoft 365 traffic backhauled through Sydney, degrading Teams performance for regional offices.

Harrby assessed all sites, designed a standardised Meraki architecture, conducted wireless site surveys where coverage was poor, implemented split-tunnelling SD-WAN policy for Microsoft 365 traffic, and migrated site by site to a centrally managed model.

Teams performance improved at regional sites, wireless complaints were resolved, and the entire estate is now managed remotely from one Meraki Dashboard with consistent configuration across every office.

MerakiMulti-Site

Wireless redesign for a healthcare facility

A regional healthcare provider was experiencing chronic wireless disconnections across a main facility and community health sites, and guest Wi-Fi was not properly separated from clinical traffic.

Harrby conducted wireless site surveys, redesigned access point placement, implemented proper channel planning and roaming configuration, segmented guest, clinical, and administrative traffic, and centralised management on UniFi.

Clinical wireless complaints dropped to near zero, network segmentation issues were addressed, and all sites are now managed from a single controller with remote visibility of performance and client connectivity.

HealthcareWireless

Network modernisation ahead of cloud migration

A manufacturing business preparing to migrate ERP and file services to Azure was still routing all internet traffic through a single legacy firewall with no cloud optimisation capability and inadequate bandwidth.

Harrby redesigned the network for cloud traffic, implemented split-tunnelling VPN, upgraded the office platform to UniFi, introduced appropriate redundancy, and deployed Azure VPN connectivity before the first workload migration began.

The migration proceeded without network-related blockers, Microsoft 365 performance improved ahead of the move, and Azure hybrid connectivity was already in place and tested before cutover.

Cloud MigrationUniFi

Managed Network pricing

Three tiers matched to site count, platform complexity, device volume, wireless design needs, and the operating model your organisation requires. A network assessment is the starting point.

Essentials

Consistent network management, monitoring, and operational support for single-site or smaller multi-site environments

  • Network device and firmware management
  • Basic firewall and wireless policy management
  • Monitoring and alert review
  • Routine change support and configuration control
  • Operational visibility and health reporting
Discuss Essentials

Business

Standardised multi-site design, wireless optimisation, SD-WAN, and structured network change management

  • Everything in Essentials
  • Wireless survey and optimisation support
  • SD-WAN and split-tunnelling policy management
  • Site standardisation across UniFi or Meraki
  • Structured firewall review and rationalisation
  • Regular network health and performance review
Discuss Business

Enterprise

Co-managed operations, deeper platform management, advanced security alignment, and compliance support for larger or complex estates

  • Everything in Business
  • Co-managed or fully managed network operations
  • Advanced Meraki or UniFi platform oversight
  • Multi-site security segmentation alignment
  • Operational documentation and governance support
  • Strategic network advisory and roadmap input
Discuss Enterprise

Frequently asked questions

about Managed Network Services

Common questions from infrastructure, operations, and technology leaders evaluating how cloud-managed networking should support hybrid work, multi-site operations, and cloud traffic.

The managed service is built on UniFi and Cisco Meraki because they provide the cloud management, consistency, and operational leverage that make multi-site managed networking practical. Other platforms can be assessed, and targeted support may be possible depending on the environment.

Yes. This is a common starting point. Harrby can take over management of an existing Meraki or UniFi deployment, review the configuration, address gaps, and transition it into an ongoing managed service.

Microsoft 365 and Teams performance is commonly degraded by VPN backhauling. Harrby applies direct internet breakout, split tunnelling, and SD-WAN policy so cloud traffic follows the path Microsoft recommends.

No. Internet circuit provisioning and ISP management remain with the customer. Harrby manages the network infrastructure connected to those services and can advise on bandwidth, redundancy, and circuit design as part of the engagement.

Yes. Harrby can design and deliver staged migrations from legacy networking platforms to UniFi or Meraki with implementation sequencing designed to minimise disruption.

Network changes follow a defined change process. Risk is assessed, changes are tested where possible, maintenance windows are used appropriately, and rollback steps are prepared before higher-risk changes begin.

Yes. High-density wireless environments require specific design consideration across access point placement, channel planning, roaming behaviour, and capacity. Harrby conducts wireless site surveys for more complex environments before design is finalised.

Onboarding begins with a network assessment covering topology, device inventory, firmware status, firewall policy, wireless coverage, VPN architecture, monitoring capability, and operational pain points. From there, Harrby defines the target model, sequences change, implements improvements, and transitions into managed operations.

Start with a network assessment

A structured assessment of your current network environment covers topology, devices, firmware, wireless performance, firewall policy, VPN design, monitoring, and cloud traffic routing.

This assessment identifies the most significant network risks and performance gaps, surfaces the design issues behind the connectivity complaints users are already experiencing, and defines the right managed service scope for your environment.

What the assessment covers

You receive a clear view of how the current network is operating, where design and policy are creating friction, and what a well-managed network model should prioritise first.

  1. Network topology and site architecture documentation
  2. Device inventory and firmware status
  3. Firewall policy review and rationalisation analysis
  4. VLAN and segmentation design assessment
  5. Wireless coverage, performance, and roaming review
  6. VPN and SD-WAN architecture assessment
  7. Microsoft 365 and cloud traffic routing analysis
  8. Monitoring, alerting, and multi-site management review

Ready to see what the network is doing?

Book a focused network assessment.

Book a network assessment

Ready to build a network that works the way your organisation does?

Harrby designs, deploys, and operates networks built for how the organisation works, whether you are addressing connectivity complaints, standardising a multi-site estate, improving wireless performance, redesigning for cloud traffic, or replacing an unmanageable legacy platform.

Book a network assessment Explore Managed Infrastructure

Speak to the right team directly

Find the right contact below.

Support

Support and managed services

support@harrby.com

Network operations, incident support, configuration management, and ongoing managed service care.

Sales

Sales and consulting enquiries

sales@harrby.com

Network strategy, platform selection, service scope, pricing, and multi-site design planning.

General

General enquiries

hello@harrby.com

Starting the conversation and routing you to the right team for network, wireless, and connectivity support.

Prefer to speak with someone? Call 1300 610 010.

Open contact page