Windows 365 Cloud PCs,
properly managed

Harrby assesses user types, application requirements, identity and Intune posture, endpoint strategy, security requirements, network considerations, and Cloud PC suitability by role. Current gaps and risks are documented.

Harrby defines Cloud PC sizing profiles, designs the provisioning policy, confirms Intune policy structure, agrees image strategy, scopes conditional access controls, and sets support model boundaries.

Harrby configures policies, deploys provisioning, establishes the image baseline, delivers applications, validates the pilot, and completes the production rollout. Support processes and documentation are in place before transition to operations.

Harrby handles ongoing provisioning, user lifecycle, policy maintenance, performance monitoring, incident support, and licence oversight with clear responsibilities and traceable changes.

Regular performance reviews, licence right-sizing, image refresh planning, Intune policy tuning, and Microsoft platform change assessments to keep the platform cost-efficient and current.

You need a more consistent, controllable way to deliver desktops to staff working across multiple locations, devices, and network environments — and physical device management isn't scaling well.

New starters, contractors, and project staff are waiting on physical hardware. Cloud PCs can be provisioned in minutes once provisioning is structured and policies are ready.

End-of-life hardware, supply chain delays, and the cost of replacing ageing endpoints is creating operational pressure. Windows 365 shifts compute to the cloud and reduces dependence on high-spec endpoints.

Users accessing sensitive systems from personal devices, unmanaged networks, or contractor-owned hardware represent a real risk. Cloud PCs keep the workload inside a controlled environment.

The concept is proven, but sizing decisions were made quickly, images are inconsistent, Intune policy is patchy, and nobody owns performance or lifecycle operationally. The platform needs an operating model.

Staff are using personal devices for work. You need to support that flexibility without exposing business data on endpoints you don't manage or control.

An existing VDI environment, on-premises Remote Desktop Services deployment, or ageing endpoint management model is due for replacement or modernisation.

Licensing, identity, Intune policy, image strategy, and operational support brought together as one cloud desktop model.

Fully managed, co-managed, or project-to-managed — matched to your internal capability and Cloud PC maturity.

A standardised Cloud PC for users across laptops, tablets, thin clients, and personal devices.

Performance, licence allocation, image design, and policy reviewed and improved over time.

Cloud PC sizing aligned to actual workload requirements, reviewed and adjusted as needs change. Users get a desktop that performs regardless of the physical device they are connecting from.

Work runs inside a controlled environment in Microsoft's datacentre. Conditional access, identity governance, and Intune policy keep the workload contained even when the access device is unmanaged.

Cloud PCs provisioned in minutes once provisioning policies, images, and identity are correctly configured. Hardware dependencies and shipping delays drop out of the onboarding process.

Licence allocation reviewed against actual usage, sizing adjusted as teams change, and Cloud PC tier recommendations made before you are paying for compute you are not using.

Endpoint refresh cycles become less critical when compute lives in the cloud. Staff can use existing or lower-spec hardware, reducing capital expenditure pressure.

Sensitive data and applications stay within a governed Cloud PC environment regardless of what device the user connects from. Particularly valuable for contractors, BYOD users, and remote-access scenarios.

Sizing profiles aligned to user workload types, licence allocation reviewed against actual usage, and Cloud PC tier recommendations updated as requirements change.

Endpoint policies, compliance rules, configuration profiles, and app deployment structured for Cloud PCs specifically.

Provisioning policies configured and maintained for each user group, with user-to-Cloud-PC assignment managed operationally as staff join, move, and leave.

Cloud PC image baseline designed, maintained, and updated on a structured schedule. Application inclusions, OS updates, and security baselines kept current.

Entra ID identity posture, conditional access policies, and MFA requirements aligned to Cloud PC access patterns — including BYOD, contractor, and remote access scenarios.

Cloud PC performance tracked through Microsoft Endpoint Analytics and Windows 365 monitoring tooling. Incidents triaged, investigated, and resolved with documented outcomes.

Onboarding, offboarding, role changes, and Cloud PC reprovisioning handled as part of the service.

Windows 365 and Microsoft 365 roadmap changes assessed for impact before they reach production. Updates applied in a controlled sequence.

Consultants and project staff working across client sites, home offices, and shared workspaces need a consistent, secure desktop without relying on a managed laptop at every location.

Agencies managing contractor access, shared-device environments, and strict security requirements benefit from Cloud PCs that keep workloads inside a controlled boundary regardless of the endpoint.

Clinical and administrative staff accessing sensitive systems from shared terminals, personal devices, or remote locations — Cloud PCs keep data inside managed infrastructure without requiring high-spec endpoints at every site.

Institutions supporting staff and students across campuses, home study, and BYOD environments benefit from a standardised Cloud PC that works on virtually any device with a browser.

Regulated environments where data must stay within controlled infrastructure, and where onboarding speed, contractor access security, and endpoint refresh cycles are ongoing operational pressures.

Organisations with distributed staff, limited IT budgets, and ageing endpoint fleets can extend the life of existing hardware and reduce capital expenditure by shifting compute to Cloud PCs.

Hybrid workforce rollout with no performance baseline

A professional services firm had deployed Windows 365 to support remote and hybrid staff but had not established sizing profiles based on actual workload requirements. Cloud PCs were consistently undersized, resulting in user complaints and reduced adoption.

Harrby conducted a workload assessment across user types, redesigned sizing profiles, rebuilt the Intune policy structure to align with Cloud PC behaviour rather than physical device baselines, and established a performance monitoring baseline. Within two months, Cloud PC satisfaction scores had improved and the support queue for performance-related issues had cleared.

Contractor provisioning without an operating model

A government agency was using Windows 365 for contractor access to internal systems, but provisioning was being handled manually by an overstretched IT team with no defined process. Onboarding took days. Offboarding was inconsistent. Licences were accumulating against departed users.

Harrby designed a structured provisioning model with group-based assignment, automated offboarding triggers aligned to identity lifecycle, and a monthly licence audit process. Contractor onboarding dropped from three days to under two hours. Licence waste was eliminated within the first quarter.

Existing rollout moved into a supported operating model

A mid-market organisation had successfully deployed Windows 365 twelve months earlier following a project engagement with a different partner. The deployment was functional, but no ongoing operating model existed. Images had not been updated, Intune policy had drifted, and nobody owned licence optimisation.

Harrby completed a structured review of the existing environment, documented the configuration state, addressed the most significant policy gaps, refreshed the image baseline, and transitioned the environment into an active managed service. The customer now has a clear operating model, documented rationale for configuration decisions, and a defined review cadence.